{"id":48657,"date":"2026-05-31T16:54:05","date_gmt":"2026-05-31T09:54:05","guid":{"rendered":"https:\/\/saigonbiz.com\/vn\/?p=48657"},"modified":"2026-06-01T16:54:33","modified_gmt":"2026-06-01T09:54:33","slug":"nguoi-dung-ngay-cang-duoc-phuc-vu-nhieu-hon-tren-cac-tien-ich-moi-tu-zalo","status":"publish","type":"post","link":"https:\/\/saigonbiz.com\/vn\/nguoi-dung-ngay-cang-duoc-phuc-vu-nhieu-hon-tren-cac-tien-ich-moi-tu-zalo\/","title":{"rendered":"Ng\u01b0\u1eddi d\u00f9ng ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 nhi\u1ec1u h\u01a1n tr\u00ean c\u00e1c ti\u1ec7n \u00edch m\u1edbi t\u1eeb Zalo"},"content":{"rendered":"

Trong nh\u1eefng n\u0103m qua, Zalo \u0111\u00e3 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng c\u1ea5p c\u00e1c t\u00ednh n\u0103ng, \u1ee9ng d\u1ee5ng AI \u0111\u1ec3 h\u1ed7 tr\u1ee3 \u0111a d\u1ea1ng nh\u00f3m ng\u01b0\u1eddi d\u00f9ng trong x\u00e3 h\u1ed9i nh\u01b0 ng\u01b0\u1eddi khuy\u1ebft t\u1eadt, ng\u01b0\u1eddi cao tu\u1ed5i, ng\u01b0\u1eddi lao \u0111\u1ed9ng ph\u1ed5 th\u00f4ng\u2026.<\/p>\n

Khi c\u00f4ng ngh\u1ec7 chuy\u1ec3n d\u1ecbch t\u1eeb v\u1ecb th\u1ebf m\u1ed9t c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 sang vai tr\u00f2 c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng thi\u1ebft y\u1ebfu c\u1ee7a \u0111\u1eddi s\u1ed1ng x\u00e3 h\u1ed9i, n\u00e2ng cao kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn (accessibility) c\u00f4ng ngh\u1ec7 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng – \u0111\u1eb7c bi\u1ec7t v\u1edbi nh\u1eefng c\u1ed9ng \u0111\u1ed3ng d\u1ec5 t\u1ed5n th\u01b0\u01a1ng trong x\u00e3 h\u1ed9i nh\u01b0 ng\u01b0\u1eddi khuy\u1ebft t\u1eadt, ng\u01b0\u1eddi cao tu\u1ed5i, l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 quan tr\u1ecdng.<\/p>\n

Theo s\u1ed1 li\u1ec7u t\u1eeb T\u1ed5 ch\u1ee9c Y t\u1ebf Th\u1ebf gi\u1edbi (WHO), \u01b0\u1edbc t\u00ednh tr\u00ean th\u1ebf gi\u1edbi c\u00f3 kho\u1ea3ng 1,3 t\u1ef7 ng\u01b0\u1eddi khuy\u1ebft t\u1eadt, t\u01b0\u01a1ng \u0111\u01b0\u01a1ng 16% d\u00e2n s\u1ed1 to\u00e0n c\u1ea7u. T\u1ea1i Vi\u1ec7t Nam, theo \u0110i\u1ec1u tra ng\u01b0\u1eddi khuy\u1ebft t\u1eadt n\u0103m 2023 (VDS 2023) do T\u1ed5ng c\u1ee5c Th\u1ed1ng k\u00ea c\u00f4ng b\u1ed1, t\u1ef7 l\u1ec7 khuy\u1ebft t\u1eadt c\u1ee7a ng\u01b0\u1eddi t\u1eeb 2 tu\u1ed5i tr\u1edf l\u00ean n\u0103m 2023 l\u00e0 6,11%. T\u1ef7 l\u1ec7 ng\u01b0\u1eddi khuy\u1ebft t\u1eadt \u0111\u01b0\u1ee3c ti\u1ebfp c\u1eadn v\u1edbi Internet \u01b0\u1edbc \u0111\u1ea1t 33%, so v\u1edbi t\u1ef7 l\u1ec7 83% c\u1ee7a nh\u00f3m d\u00e2n s\u1ed1 c\u00f2n l\u1ea1i.<\/p>\n

\"\"<\/p>\n

\u0110\u1ec3 gi\u1ea3i quy\u1ebft s\u1ef1 \u0111\u1ee9t g\u00e3y trong tr\u1ea3i nghi\u1ec7m s\u1ed1, t\u01b0 duy thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i b\u1eaft bu\u1ed9c ph\u1ea3i chuy\u1ec3n d\u1ecbch sang ph\u01b0\u01a1ng th\u1ee9c thi\u1ebft k\u1ebf bao tr\u00f9m (Inclusive Design) v\u00e0 thi\u1ebft k\u1ebf h\u1ed7 tr\u1ee3 ti\u1ebfp c\u1eadn (Design for Accessibility). Thi\u1ebft k\u1ebf bao tr\u00f9m \u0111\u1eb7t s\u1ef1 \u0111a d\u1ea1ng c\u1ee7a h\u00e0nh vi con ng\u01b0\u1eddi l\u00e0m tr\u1ecdng t\u00e2m ngay t\u1eeb nh\u1eefng b\u1ea3n ph\u00e1c th\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u1ea7u ti\u00ean.<\/p>\n

L\u00e0 m\u1ed9t trong kho\u1ea3ng 2 tri\u1ec7u ng\u01b0\u1eddi khi\u1ebfm th\u1ecb v\u00e0 ng\u01b0\u1eddi m\u00f9 t\u1ea1i Vi\u1ec7t Nam, Nguy\u1ec5n Vi\u1ec7t Ti\u1ebfn – h\u1ecdc sinh l\u1edbp 10 t\u1ea1i H\u00e0 N\u1ed9i – th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng t\u00ednh n\u0103ng VoiceOver \u0111\u1ec3 c\u00f3 th\u1ec3 nghe \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin hi\u1ec3n th\u1ecb tr\u00ean m\u00e0n h\u00ecnh \u0111i\u1ec7n tho\u1ea1i. Vi\u1ec7t Ti\u1ebfn chia s\u1ebb:<\/p>\n

“Vai tr\u00f2 c\u1ed1t l\u00f5i c\u1ee7a c\u00f4ng ngh\u1ec7 kh\u00f4ng ch\u1ec9 l\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt, m\u00e0 l\u00e0 t\u1ea1o ra s\u1ef1 c\u00f4ng b\u1eb1ng trong c\u01a1 h\u1ed9i ti\u1ebfp c\u1eadn th\u00f4ng tin, gi\u00e1o d\u1ee5c v\u00e0 vi\u1ec7c l\u00e0m cho nh\u1eefng ng\u01b0\u1eddi y\u1ebfu th\u1ebf”.<\/p>\n

\u0110\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a nh\u1eefng ng\u01b0\u1eddi d\u00f9ng nh\u01b0 Vi\u1ec7t Ti\u1ebfn, Zalo \u0111\u00e3 li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u s\u1eed d\u1ee5ng c\u1ee7a \u0111a d\u1ea1ng nh\u00f3m ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

Ng\u01b0\u1eddi khi\u1ebfm th\u1ecb c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng VoiceOver \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean Zalo b\u1eb1ng c\u00e1ch ch\u1ea1m v\u00e0o m\u00e0n h\u00ecnh v\u00e0 nghe thi\u1ebft b\u1ecb \u0111\u1ecdc n\u1ed9i dung hi\u1ec3n th\u1ecb tr\u00ean m\u00e0n h\u00ecnh. Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 tr\u00ean gi\u00fap t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng t\u1ef1 ch\u1ee7 c\u1ee7a ng\u01b0\u1eddi khi\u1ebfm th\u1ecb khi h\u1ecd c\u00f3 th\u1ec3 t\u1ef1 m\u00ecnh \u0111\u1ecdc m\u1ed9t tin nh\u1eafn, tr\u1ea3 l\u1eddi b\u1ea1n b\u00e8, g\u1ecdi \u0111i\u1ec7n cho ng\u01b0\u1eddi th\u00e2n hay tham gia nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n h\u00e0ng ng\u00e0y m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ee5 thu\u1ed9c v\u00e0o ai kh\u00e1c.<\/p>\n

\"\"<\/p>\n

V\u1edbi nh\u1eefng khi\u1ebfm th\u00ednh hay ng\u01b0\u1eddi cao tu\u1ed5i g\u1eb7p tr\u1edf ng\u1ea1i v\u1ec1 vi\u1ec7c nghe, t\u00ednh n\u0103ng Ph\u1ee5 \u0111\u1ec1 cu\u1ed9c g\u1ecdi (Call Caption) gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 li\u00ean l\u1ea1c. Call Caption cho ph\u00e9p hi\u1ec3n th\u1ecb l\u1eddi n\u00f3i c\u1ee7a ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n th\u00e0nh ch\u1eef theo th\u1eddi gian th\u1ef1c tr\u00ean m\u00e0n h\u00ecnh video call. Ng\u01b0\u1eddi d\u00f9ng t\u1eeb \u0111\u00f3 d\u1ec5 d\u00e0ng theo d\u00f5i cu\u1ed9c tr\u00f2 chuy\u1ec7n h\u01a1n khi \u00e2m thanh kh\u00f4ng \u0111\u1ee7 to, r\u00f5. Ngo\u00e0i ra, ng\u01b0\u1eddi cao tu\u1ed5i c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111i\u1ec1u ch\u1ec9nh font ch\u1eef \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m \u0111\u1ecdc m\u00e0n h\u00ecnh v\u1edbi t\u00ednh n\u0103ng Big font size.<\/p>\n

V\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng ng\u01b0\u1eddi lao \u0111\u1ed9ng ph\u1ed5 th\u00f4ng, m\u1ed9t trong nh\u1eefng t\u00ednh n\u0103ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i l\u00e0 so\u1ea1n tin nh\u1eafn v\u0103n b\u1ea3n b\u1eb1ng gi\u1ecdng n\u00f3i (Dictation). Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 n\u00f3i tr\u1ef1c ti\u1ebfp v\u00e0o thi\u1ebft b\u1ecb \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n nhanh ch\u00f3ng; qua \u0111\u00f3 gi\u00fap gi\u1ea3m th\u1eddi gian cho vi\u1ec7c g\u00f5 b\u00e0n ph\u00edm \u0111i\u1ec7n tho\u1ea1i, \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch v\u1edbi t\u00e0i x\u1ebf c\u00f4ng ngh\u1ec7 hay ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng quen g\u00f5 b\u00e0n ph\u00edm. \u01af\u1edbc t\u00ednh c\u00f3 kho\u1ea3ng 8,2 tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng s\u1eed d\u1ee5ng t\u00ednh n\u0103ng Dictation tr\u00ean Zalo m\u1ed7i th\u00e1ng.<\/p>\n

Theo \u01b0\u1edbc t\u00ednh, c\u00f3 kho\u1ea3ng 30% ng\u01b0\u1eddi d\u00f9ng Zalo \u0111ang s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng AI m\u1ed7i th\u00e1ng. \u1ee8ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o trong c\u00e1c t\u00ednh n\u0103ng tr\u00ean n\u1ec1n t\u1ea3ng nh\u1eafn tin Zalo \u0111\u00e3 gi\u00fap t\u0103ng n\u0103ng l\u1ef1c ti\u1ebfp c\u1eadn c\u00f4ng ngh\u1ec7 cho nhi\u1ec1u nh\u00f3m ng\u01b0\u1eddi d\u00f9ng t\u01b0\u1edfng ch\u1eebng nh\u01b0 b\u1ecb \u201cb\u1ecf qu\u00ean\u201d trong d\u00f2ng ch\u1ea3y s\u1ed1 c\u1ee7a th\u1eddi \u0111\u1ea1i.<\/p>\n

\"\"<\/p>\n

V\u1edbi s\u1ee9 m\u1ec7nh \u201cPh\u00e1t tri\u1ec3n Internet, thay \u0111\u1ed5i cu\u1ed9c s\u1ed1ng ng\u01b0\u1eddi Vi\u1ec7t Nam\u201d, Zalo kh\u00f4ng ng\u1eebng n\u1ed7 l\u1ef1c \u0111\u1ec3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m giao ti\u1ebfp thu\u1eadn ti\u1ec7n, d\u1ec5 d\u00e0ng, v\u00e0 ch\u1ee7 \u0111\u1ed9ng cho m\u1ecdi \u0111\u1ed1i t\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng. Trong s\u1ef1 ki\u1ec7n \u201cBuild Accessible Experiences on iOS\u201d di\u1ec5n ra t\u1ea1i Singapore nh\u00e2n ng\u00e0y Global Accessibility Awareness Day (GAAD) – ng\u00e0y Nh\u1eadn th\u1ee9c to\u00e0n c\u1ea7u v\u1ec1 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn, anh Nguy\u1ec5n H\u1eefu \u0110\u1ee9c – qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m t\u1ea1i Zalo – chia s\u1ebb:<\/p>\n

\u201cTrong t\u01b0\u01a1ng lai, Zalo s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u1ea7u t\u01b0 v\u00e0 ho\u00e0n thi\u1ec7n th\u00eam nhi\u1ec1u t\u00ednh n\u0103ng gi\u00fap t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn c\u1ee7a nhi\u1ec1u nh\u00f3m ng\u01b0\u1eddi d\u00f9ng trong x\u00e3 h\u1ed9i – \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c nh\u00f3m y\u1ebfu th\u1ebf, nh\u01b0 c\u00e1c t\u00ednh n\u0103ng So\u1ea1n tin nh\u1eafn v\u0103n b\u1ea3n b\u1eb1ng gi\u1ecdng n\u00f3i (Dictation), Chuy\u1ec3n tin nh\u1eafn \u00e2m thanh th\u00e0nh v\u0103n b\u1ea3n (Voice to Text), \u0110\u1ecdc v\u0103n b\u1ea3n (Text to Speech), t\u0103ng c\u1ee1 ch\u1eef l\u1edbn cho ng\u01b0\u1eddi d\u00f9ng, hay ph\u1ee5 \u0111\u1ec1 cu\u1ed9c g\u1ecdi (Call Caption). M\u1ee5c ti\u00eau c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng ch\u1ec9 l\u00e0 h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n cho ng\u01b0\u1eddi khuy\u1ebft t\u1eadt m\u00e0 c\u00f2n l\u00e0 l\u00e0m cho s\u1ea3n ph\u1ea9m tr\u1edf n\u00ean d\u1ec5 ti\u1ebfp c\u1eadn v\u1edbi m\u1ecdi ng\u01b0\u1eddi d\u00f9ng trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y”.<\/p>\n","protected":false},"excerpt":{"rendered":"

Trong nh\u1eefng n\u0103m qua, Zalo \u0111\u00e3 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng c\u1ea5p c\u00e1c t\u00ednh n\u0103ng, \u1ee9ng d\u1ee5ng AI \u0111\u1ec3 h\u1ed7 tr\u1ee3 \u0111a d\u1ea1ng nh\u00f3m ng\u01b0\u1eddi d\u00f9ng trong x\u00e3 h\u1ed9i nh\u01b0 ng\u01b0\u1eddi khuy\u1ebft t\u1eadt, ng\u01b0\u1eddi cao tu\u1ed5i, ng\u01b0\u1eddi lao \u0111\u1ed9ng ph\u1ed5 th\u00f4ng\u2026. Khi c\u00f4ng ngh\u1ec7 chuy\u1ec3n d\u1ecbch t\u1eeb v\u1ecb th\u1ebf m\u1ed9t c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 […]\n","protected":false},"author":2358,"featured_media":48658,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[1],"tags":[3371,4499,1805],"class_list":["post-48657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-doi-song","tag-tien-ich","tag-tinh-nang-moi","tag-zalo"],"yoast_head":"\nNg\u01b0\u1eddi d\u00f9ng ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 nhi\u1ec1u h\u01a1n tr\u00ean c\u00e1c ti\u1ec7n \u00edch m\u1edbi t\u1eeb Zalo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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