{"id":46885,"date":"2026-03-27T00:00:36","date_gmt":"2026-03-26T17:00:36","guid":{"rendered":"https:\/\/saigonbiz.com\/vn\/thuc-day-cac-dich-vu-cong-uu-tien-phuc-vu-cong-dan-thong-qua-ai-va-chuyen-doi-so\/"},"modified":"2026-03-27T00:00:36","modified_gmt":"2026-03-26T17:00:36","slug":"thuc-day-cac-dich-vu-cong-uu-tien-phuc-vu-cong-dan-thong-qua-ai-va-chuyen-doi-so","status":"publish","type":"post","link":"https:\/\/saigonbiz.com\/vn\/thuc-day-cac-dich-vu-cong-uu-tien-phuc-vu-cong-dan-thong-qua-ai-va-chuyen-doi-so\/","title":{"rendered":"Th\u00fac \u0111\u1ea9y c\u00e1c d\u1ecbch v\u1ee5 c\u00f4ng \u01b0u ti\u00ean ph\u1ee5c v\u1ee5 c\u00f4ng d\u00e2n th\u00f4ng qua AI v\u00e0 chuy\u1ec3n \u0111\u1ed5i s\u1ed1"},"content":{"rendered":"
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BARCELONA, T\u00e2y Ban Nha, ng\u00e0y 26 th\u00e1ng 3 n\u0103m 2026 \/PRNewswire\/ — B\u1ea3n tin t\u1eeb\u00a0SmartCitiesWorld<\/b><\/i><\/p>\n

Trong b\u1ed1i c\u1ea3nh c\u00e1c ch\u00ednh ph\u1ee7 tr\u00ean to\u00e0n c\u1ea7u \u0111ang h\u01b0\u01a1\u0301ng t\u01a1\u0301i chuy\u1ec3n \u0111\u1ed5i s\u1ed1 d\u1ef1a tr\u00ean AI, Huawei \u0111\u00e3 tr\u1edf th\u00e0nh t\u00e2m \u0111i\u1ec3m khi chia s\u1ebb v\u1ec1 c\u00e1ch c\u00e1c n\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p, tri\u0301 tu\u00ea\u0323 d\u01b0\u0303 li\u00ea\u0323u v\u00e0 c\u00e1c \u0111\u1ed5i m\u1edbi theo m\u00f4 h\u00ecnh “X\u1eed l\u00fd qua h\u1ed9i tho\u1ea1i” (chat-to-process) \u0111ang t\u00e1i \u0111\u1ecbnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f4ng, n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng trong khu v\u1ef1c c\u00f4ng.<\/i><\/p>\n

C\u00e1c ch\u00ednh ph\u1ee7 tr\u00ean th\u1ebf gi\u1edbi \u0111ang ch\u1ecbu \u00e1p l\u1ef1c ng\u00e0y c\u00e0ng l\u1edbn trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 nhanh h\u01a1n, d\u1ec5 ti\u1ebfp c\u1eadn h\u01a1n v\u00e0 minh b\u1ea1ch h\u01a1n cho ng\u01b0\u1eddi d\u00e2n. Tr\u01b0\u1edbc ti\u0300nh tra\u0323ng gi\u00e0 h\u00f3a d\u00e2n s\u1ed1, k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng cao c\u1ee7a ng\u01b0\u1eddi d\u00e2n v\u00e0 h\u1ea1n ch\u1ebf v\u1ec1 ng\u00e2n s\u00e1ch, c\u00e1c c\u01a1 quan qu\u1ea3n l\u00fd \u0111ang ph\u1ea3i t\u01b0 duy l\u1ea1i c\u00e1ch thi\u1ebft k\u1ebf v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f4ng \u2014 v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p s\u1ed1 \u1ee9ng d\u1ee5ng AI \u0111ang go\u0301p ph\u00e2\u0300n h\u1ed7 tr\u1ee3 mu\u0323c ti\u00eau na\u0300y.<\/p>\n

Nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y, c\u00f9ng v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p ti\u1ec1m n\u0103ng, l\u00e0 tr\u1ecdng t\u00e2m t\u1ea1i H\u1ed9i ngh\u1ecb Th\u01b0\u1ee3ng \u0111\u1ec9nh To\u00e0n c\u1ea7u v\u1ec1 AI+ trong D\u1ecbch v\u1ee5 C\u00f4ng do B\u1ed9 ph\u1eadn Kinh doanh S\u1ed1 h\u00f3a D\u1ecbch v\u1ee5 C\u00f4ng Ch\u00ednh ph\u1ee7 c\u1ee7a Huawei t\u1ed5 ch\u1ee9c trong khu\u00f4n kh\u1ed5 Tri\u00ea\u0309n la\u0303m Di \u0111\u00f4\u0323ng Toa\u0300n c\u00e2\u0300u Barcelona 2026 (MWC). T\u1ea1i h\u1ed9i ngh\u1ecb, c\u00e1c l\u00e3nh \u0111\u1ea1o khu v\u1ef1c c\u00f4ng, chuy\u00ean gia c\u00f4ng ngh\u1ec7 v\u00e0 nh\u00e0 ho\u1ea1ch \u0111\u1ecbnh ch\u00ednh s\u00e1ch \u0111\u00e3 c\u00f9ng th\u1ea3o lu\u1eadn v\u1ec1 c\u00e1ch s\u1ed1 ho\u0301a v\u00e0 AI c\u00f3 th\u1ec3 thay \u0111\u00f4\u0309i d\u1ecbch v\u1ee5 ch\u00ednh ph\u1ee7 v\u00e0 c\u1ea3i thi\u1ec7n \u0111\u1eddi s\u1ed1ng h\u1eb1ng ng\u00e0y c\u1ee7a ng\u01b0\u1eddi d\u00e2n.<\/p>\n

Saeed Xia, Ch\u1ee7 t\u1ecbch B\u1ed9 ph\u1eadn D\u1ecbch v\u1ee5 C\u00f4ng To\u00e0n c\u1ea7u c\u1ee7a Huawei, \u0111\u00e3 nh\u1ea5n m\u1ea1nh t\u1ea1i H\u1ed9i ngh\u1ecb \u1edf MWC, quy m\u00f4 c\u1ee7a th\u00e1ch th\u1ee9c n\u00e0y mang t\u00ednh to\u00e0n c\u1ea7u. “C\u00e1c ch\u00ednh ph\u1ee7 tr\u00ean th\u1ebf gi\u1edbi \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi ti\u0300nh tra\u0323ng c\u00e1c c\u1ed5ng d\u1ecbch v\u1ee5 ph\u00e2n t\u00e1n, d\u1ecbch v\u1ee5 tr\u1ef1c tuy\u1ebfn h\u1ea1n ch\u1ebf, th\u1eddi gian x\u1eed l\u00fd k\u00e9o d\u00e0i v\u00e0 tr\u1ea3i nghi\u1ec7m k\u00e9m do c\u00e1c \u00f4\u0301c \u0111a\u0309o d\u01b0\u0303 li\u00ea\u0323u (data silos), t\u00ecnh tr\u1ea1ng thi\u1ebfu t\u00edch h\u1ee3p v\u00e0 n\u0103ng l\u1ef1c s\u1ed1 h\u00f3a – th\u00f4ng minh h\u00f3a c\u00f2n y\u1ebfu”, \u00f4ng cho bi\u00ea\u0301t.<\/p>\n

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\"Huawei's<\/a>
Huawei’s Saeed Xia presents onstage at MWC 2026<\/span><\/p>\n<\/p><\/div>\n

Nh\u1eefng r\u00e0o c\u1ea3n mang t\u00ednh c\u1ea5u tr\u00fac n\u00e0y g\u00e2y ra c\u00e1c h\u1ec7 qu\u1ea3 th\u1ef1c t\u1ebf cho ng\u01b0\u1eddi d\u00e2n, nh\u01b0 th\u1eddi gian ch\u1edd \u0111\u1ee3i k\u00e9o d\u00e0i, th\u1ee7 t\u1ee5c gi\u1ea5y t\u1edd l\u1eb7p l\u1ea1i v\u00e0 quy tr\u00ecnh h\u00e0nh ch\u00ednh ph\u1ee9c t\u1ea1p. Nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0y c\u00f3 th\u1ec3 l\u00e0m suy gi\u1ea3m ni\u1ec1m tin v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 c\u00f4ng, do \u0111\u00f3 vi\u1ec7c gi\u1ea3i quy\u1ebft ch\u00fang \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t tr\u1ee5 c\u1ed9t quan tr\u1ecdng trong c\u00e1c chi\u1ebfn l\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 qu\u1ed1c gia.<\/p>\n

Ch\u00ednh ph\u1ee7 s\u1ed1 l\u00e0 \u01b0u ti\u00ean chi\u1ebfn l\u01b0\u1ee3c<\/p>\n

C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u00ednh ph\u1ee7 s\u1ed1 \u0111\u01b0\u01a1\u0323c thi\u00ea\u0301t k\u00ea\u0301 kh\u00f4ng ch\u1ec9 nh\u1eb1m c\u1ea3i thi\u1ec7n vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f4ng m\u00e0 c\u00f2n h\u01b0\u1edbng t\u1edbi t\u0103ng c\u01b0\u1eddng n\u0103ng l\u1ef1c qu\u1ea3n tr\u1ecb, gi\u1ea3m chi ph\u00ed v\u00e0 n\u00e2ng cao t\u00ednh minh b\u1ea1ch.<\/p>\n

Theo \u00f4ng Xia, nh\u1eefng n\u1ed7 l\u1ef1c n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1edbi: “Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 ch\u00ednh ph\u1ee7 l\u00e0 y\u00eau c\u1ea7u mang t\u00ednh to\u00e0n c\u1ea7u, v\u1edbi ba m\u1ee5c ti\u00eau c\u1ed1t l\u00f5i \u2014 t\u0103ng c\u01b0\u01a1\u0300ng s\u01b0\u0301c a\u0309nh h\u01b0\u01a1\u0309ng qu\u1ed1c t\u1ebf v\u00e0 t\u0103ng tr\u01b0\u1edfng kinh t\u1ebf, hi\u1ec7n \u0111\u1ea1i h\u00f3a qu\u1ea3n tr\u1ecb nh\u1eb1m gi\u1ea3m chi ph\u00ed v\u00e0 x\u00e2y d\u1ef1ng ni\u1ec1m tin, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u00f4ng \u0111\u1ec3 n\u00e2ng cao m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00e2n”.\u00a0<\/p>\n

Ng\u01b0\u1eddi d\u00e2n ng\u00e0y c\u00e0ng k\u1ef3 v\u1ecdng c\u00e1c d\u1ecbch v\u1ee5 c\u00f4ng ti\u1ec7n l\u1ee3i, mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a v\u00e0 c\u00f3 th\u1ec3 truy c\u1eadp m\u1ecdi l\u00fac tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng, thay v\u00ec c\u00e1c ph\u01b0\u01a1ng th\u1ee9c h\u00e0nh ch\u00ednh truy\u1ec1n th\u1ed1ng mang t\u00ednh quan li\u00eau. \u0110\u1ec3 \u0111a\u0323t \u0111\u01b0\u01a1\u0323c \u0111i\u1ec1u n\u00e0y, c\u00e1c ch\u00ednh ph\u1ee7 c\u1ea7n v\u01b0\u1ee3t ra kh\u1ecfi c\u00e1c d\u1ef1 \u00e1n s\u1ed1 r\u1eddi r\u1ea1c, va\u0300 thay va\u0300o \u0111o\u0301 x\u00e2y d\u1ef1ng c\u00e1c n\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c c\u01a1 quan, d\u1eef li\u1ec7u v\u00e0 d\u1ecbch v\u1ee5.\u00a0<\/p>\n

B\u1ea3n thi\u1ebft k\u1ebf cho d\u1ecbch v\u1ee5 c\u00f4ng v\u1eadn h\u00e0nh b\u1edfi AI<\/p>\n

T\u1ea1i H\u1ed9i ngh\u1ecb, Huawei \u0111\u00e3 c\u00f4ng b\u1ed1 Gi\u1ea3i ph\u00e1p D\u1ecbch v\u1ee5 C\u00f4ng To\u00e0n c\u1ea7u, \u0111\u01b0\u01a1\u0323c thi\u00ea\u0301t k\u00ea\u0301 \u0111\u00ea\u0309 h\u1ed7 tr\u1ee3 c\u00e1c ch\u00ednh ph\u1ee7 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng d\u1ecbch v\u1ee5 th\u00f4ng minh l\u1ea5y ng\u01b0\u1eddi d\u00e2n l\u00e0m trung t\u00e2m.\u00a0<\/p>\n

Gi\u1ea3i ph\u00e1p n\u00e0y cung c\u1ea5p m\u1ed9t b\u1ea3n thi\u1ebft k\u1ebf v\u00ea\u0300 c\u00e1ch c\u00e1c qu\u1ed1c gia c\u00f3 th\u1ec3 hi\u1ec7n \u0111\u1ea1i h\u00f3a vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f4ng th\u00f4ng qua h\u1ea1 t\u1ea7ng s\u1ed1, n\u1ec1n t\u1ea3ng d\u1eef li\u1ec7u v\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI. C\u1ed1t l\u00f5i c\u1ee7a gi\u1ea3i ph\u00e1p l\u00e0 ki\u1ebfn tr\u00fac \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean \u00fd t\u01b0\u1edfng “1 ha\u0323 t\u00e2\u0300ng s\u1ed1 + 1 n\u1ec1n t\u1ea3ng th\u00f4ng minh + N \u1ee9ng d\u1ee5ng ng\u00e0nh”, v\u1edbi m\u1ee5c ti\u00eau t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng d\u1ecbch v\u1ee5 li\u1ec1n m\u1ea1ch, hi\u1ec7u qu\u1ea3 v\u00e0 d\u1ec5 ti\u1ebfp c\u1eadn tr\u00ean nhi\u1ec1u k\u00eanh.\u00a0<\/p>\n

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\"An<\/a>
An illustration of the architecture of Huawei’s Global Public Service Solution<\/span><\/p>\n<\/p><\/div>\n

\u00d4ng Xia m\u00f4 t\u1ea3 t\u1ea7m nh\u00ecn na\u0300y la\u0300 m\u00f4\u0323t n\u01a1i ma\u0300 ca\u0301c d\u1ecbch v\u1ee5 c\u00f4ng th\u1ef1c s\u1ef1 l\u1ea5y ng\u01b0\u1eddi d\u00e2n l\u00e0m trung t\u00e2m: “D\u1ecbch v\u1ee5 c\u00f4ng l\u00fd t\u01b0\u1edfng la\u0300 ph\u1ea3i h\u01b0\u1edbng \u0111\u1ebfn con ng\u01b0\u1eddi, hi\u1ec7u qu\u1ea3 v\u00e0 minh b\u1ea1ch. H\u1ec7 th\u1ed1ng cung c\u1ea5p d\u1ecbch v\u1ee5 m\u1ed9t c\u1eeda 24\/7 tr\u00ean nhi\u00ea\u0300u k\u00eanh, t\u00edch h\u1ee3p tr\u1ef1c tuy\u1ebfn – tr\u1ef1c ti\u1ebfp, kh\u00f4ng gi\u1ea5y t\u1edd v\u00e0 ho\u00e0n t\u1ea5t trong m\u1ed9t l\u1ea7n giao di\u0323ch”, \u00f4ng chia se\u0309.\u00a0<\/p>\n

M\u00f4 h\u00ecnh n\u00e0y nh\u1eb1m \u0111\u01a1n gi\u1ea3n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi d\u00e2n b\u1eb1ng c\u00e1ch cho ph\u00e9p ng\u01b0\u01a1\u0300i du\u0300ng truy c\u1eadp nhi\u1ec1u d\u1ecbch v\u1ee5 th\u00f4ng qua c\u00e1c c\u1ed5ng th\u00f4ng tin th\u00f4\u0301ng nh\u00e2\u0301t, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, kiosk ho\u1eb7c trung t\u00e2m d\u1ecbch v\u1ee5. Thay v\u00ec ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi nhi\u1ec1u c\u01a1 quan v\u00e0 bi\u1ec3u m\u1eabu kh\u00e1c nhau, ng\u01b0\u1eddi d\u00e2n c\u00f3 th\u1ec3 ho\u00e0n t\u1ea5t c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p th\u00f4ng qua m\u1ed9t giao di\u1ec7n s\u1ed1 duy nh\u1ea5t.<\/p>\n

C\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a Huawei c\u0169ng t\u00e2\u0323p trung nhi\u00ea\u0300u v\u00e0o t\u00edch h\u1ee3p d\u1eef li\u1ec7u v\u00e0 n\u0103ng l\u1ef1c AI. Ki\u1ebfn tr\u00fac bao g\u1ed3m m\u00f4\u0323t n\u1ec1n t\u1ea3ng d\u1ecbch v\u1ee5 \u0111\u00ea\u0309 cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u1ef1c tuy\u1ebfn, m\u00f4\u0323t n\u1ec1n t\u1ea3ng d\u1eef li\u1ec7u cho qu\u1ea3n tr\u1ecb v\u00e0 qua\u0309n ly\u0301 d\u1eef li\u1ec7u an toa\u0300n, c\u00f9ng m\u00f4\u0323t n\u1ec1n t\u1ea3ng AI co\u0301 kha\u0309 n\u0103ng h\u1ed7 tr\u1ee3 c\u00e1c \u1ee9ng d\u1ee5ng nh\u01b0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, tr\u1ee3 l\u00fd s\u1ed1 v\u00e0 ph\u00ea duy\u1ec7t t\u1ef1 \u0111\u1ed9ng.<\/p>\n

AI v\u00e0 s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a di\u0323ch vu\u0323 “x\u01b0\u0309 ly\u0301 qua h\u00f4\u0323i thoa\u0323i”<\/p>\n

C\u00e1c ch\u00ednh ph\u1ee7 ng\u00e0y c\u00e0ng \u1ee9ng d\u1ee5ng chatbot h\u00f4\u0303 tr\u01a1\u0323 b\u01a1\u0309i AI, tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 x\u00e1c minh t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 t\u0103ng t\u1ed1c c\u00e1c t\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean v\u00e0 ca\u0309i thi\u00ea\u0323n hi\u1ec7u qu\u1ea3 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f4ng.<\/p>\n

Huawei h\u00ecnh dung v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 “x\u01b0\u0309 ly\u0301 qua h\u00f4\u0323i thoa\u0323i”, cho ph\u00e9p ng\u01b0\u1eddi d\u00e2n ho\u00e0n t\u1ea5t c\u00e1c th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh ch\u1ec9 th\u00f4ng qua t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u00f4\u0323t giao di\u1ec7n AI. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a t\u01b0\u01a1ng t\u00e1c v\u1edbi ch\u00ednh quy\u1ec1n \u2013 ng\u01b0\u1eddi d\u00e2n c\u00f3 th\u1ec3 tr\u00ecnh b\u00e0y nhu c\u1ea7u c\u1ee7a m\u00ecnh b\u1eb1ng ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean thay v\u00ec x\u1eed l\u00fd bi\u1ec3u m\u1eabu ho\u1eb7c truy c\u1eadp trang web. \u0110\u1ed3ng th\u1eddi, c\u00e1c c\u01a1 quan h\u00e0nh ch\u00ednh c\u0169ng h\u01b0\u1edfng l\u1ee3i t\u1eeb vi\u1ec7c gi\u1ea3m kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng v\u00e0 r\u00fat ng\u1eafn th\u1eddi gian ph\u00ea duy\u1ec7t \u2013 v\u01a1\u0301i \u01b0\u01a1\u0301c ti\u0301nh cu\u0309a Huawei m\u00f4 h\u00ecnh n\u00e0y c\u00f3 th\u1ec3 gi\u00fap t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00e2n v\u00e0 hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd kho\u1ea3ng 30%.<\/p>\n

M\u1ed9t v\u00ed d\u1ee5 \u0111\u1ebfn t\u1eeb Th\u00e2m Quy\u1ebfn, n\u01a1i \u1ee9ng d\u1ee5ng iShenzhen c\u1ee7a ch\u00ednh quy\u1ec1n t\u00edch h\u1ee3p tr\u1ee3 l\u00fd AI th\u00f4ng minh, h\u1ed7 tr\u1ee3 c\u00e1c y\u00eau c\u1ea7u v\u00e0 th\u1eafc m\u1eafc li\u00ean quan t\u01a1\u0301i h\u01a1n 50 l\u0129nh v\u1ef1c tr\u00ean 4.000 d\u1ecbch v\u1ee5 c\u00f4ng ph\u1ed5 bi\u1ebfn d\u00e0nh cho ng\u01b0\u1eddi d\u00e2n \u2013 bao g\u1ed3m sinh con v\u00e0 nh\u1eadn con nu\u00f4i, an sinh x\u00e3 h\u1ed9i v\u00e0 ngu\u1ed3n nh\u00e2n l\u1ef1c, an to\u00e0n lao \u0111\u1ed9ng, tha\u0300nh l\u00e2\u0323p v\u00e0 thay \u0111\u1ed5i n\u00f4\u0323i dung \u0111\u0103ng ky\u0301 doanh nghi\u1ec7p, c\u00f9ng nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c.\u00a0<\/p>\n

\n

\"A<\/a>
A look at how Shenzhen’s AI chatbot supports citizen outcomes<\/span><\/p>\n<\/p><\/div>\n

\u0110\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi t\u00ean Shenxiao i, tr\u01a1\u0323 ly\u0301 na\u0300y s\u1edf h\u1eefu c\u00e1c t\u00ednh n\u0103ng nh\u01b0 h\u1ecfi \u0111\u00e1p th\u00f4ng minh, tr\u00f2 chuy\u1ec7n v\u00e0 x\u1eed l\u00fd y\u00eau c\u1ea7u, c\u00f9ng d\u1ecbch v\u1ee5 ch\u00ednh s\u00e1ch th\u00f4ng minh. T\u1ef7 l\u1ec7 nh\u1eadn di\u1ec7n \u00fd \u0111\u1ecbnh \u2013 t\u1ee9c kh\u1ea3 n\u0103ng hi\u1ec3u m\u1ee5c \u0111\u00edch ho\u1eb7c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u2013 \u0111\u1ea1t kho\u1ea3ng 97%, trong khi t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i v\u01b0\u1ee3t 97% v\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a ph\u1ea3n h\u1ed3i tr\u00ean 94%. T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m \u0111\u00e1ng k\u1ec3 th\u1eddi gian ng\u01b0\u1eddi d\u00e2n t\u00ecm ki\u1ebfm c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e1c th\u1eafc m\u1eafc c\u1ee7a m\u00ecnh. Tr\u01b0\u1edbc \u0111\u00e2y, vi\u0301 du\u0323 ng\u01b0\u01a1\u0300i d\u00e2n c\u1ea7n bi\u00ea\u0301t nh\u1eefng gi\u1ea5y t\u1edd g\u00ec khi \u0111\u0103ng k\u00fd b\u1ea3o hi\u1ec3m y t\u1ebf cho tr\u1ebb s\u01a1 sinh se\u0303 ph\u1ea3i g\u1ecdi \u0111\u1ebfn \u0111\u01b0\u01a1\u0300ng d\u00e2y no\u0301ng. Gi\u01a1\u0300 \u0111\u00e2y, c\u00e2u tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3 nh\u00e2\u0323n \u0111\u01b0\u01a1\u0323c ch\u1ec9 trong v\u00e0i gi\u00e2y th\u00f4ng qua \u1ee9ng d\u1ee5ng iShenzhen.<\/p>\n

Long C\u01b0\u01a1ng, Th\u00e2m Quy\u1ebfn l\u00e0 \u0111i\u1ec3m tr\u00ecnh di\u1ec5n to\u00e0n c\u1ea7u<\/p>\n

\u0110\u1ec3 minh h\u1ecda c\u00e1ch ca\u0301c d\u1ecbch v\u1ee5 c\u00f4ng \u1ee9ng d\u1ee5ng AI c\u00f3 th\u1ec3 v\u1eadn h\u00e0nh trong th\u1ef1c t\u1ebf, Huawei \u0111\u00e3 ph\u1ed1i h\u1ee3p v\u1edbi Trung t\u00e2m D\u1ecbch v\u1ee5 Ch\u00ednh quy\u1ec1n Long C\u01b0\u01a1ng Th\u00e2m Quy\u1ebfn tri\u1ec3n khai \u0110i\u00ea\u0309m tr\u00ecnh di\u1ec5n d\u1ecbch v\u1ee5 c\u00f4ng AI+ Long C\u01b0\u01a1ng Th\u00e2m Quy\u1ebfn.<\/p>\n

S\u00e1ng ki\u1ebfn n\u00e0y cho th\u1ea5y c\u00e1ch c\u00e1c n\u1ec1n t\u1ea3ng s\u1ed1 v\u00e0 c\u00f4ng ngh\u1ec7 AI c\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ed5i vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f4ng tr\u00ean nhi\u1ec1u c\u1ea5p ch\u00ednh quy\u1ec1n. \u0110i\u00ea\u0309m tr\u00ecnh di\u1ec5n t\u00edch h\u1ee3p c\u00e1c d\u1ecbch v\u1ee5 t\u1eeb c\u1ea5p qu\u1eadn, ph\u01b0\u1eddng, c\u1ed9ng \u0111\u1ed3ng \u0111\u1ebfn c\u1ea5p khu\u00f4n vi\u00ean, nh\u1eb1m minh h\u1ecda tr\u1ea3i nghi\u1ec7m h\u00e0nh ch\u00ednh li\u1ec1n m\u1ea1ch la\u0300 nh\u01b0 th\u00ea\u0301 na\u0300o, k\u1ebft h\u1ee3p gi\u1eefa h\u1ec7 th\u1ed1ng d\u1ecbch v\u1ee5 th\u00f4ng minh v\u00e0 quy tr\u00ecnh ph\u00ea duy\u1ec7t t\u00edch h\u1ee3p.<\/p>\n

D\u1ef1 \u00e1n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 cho th\u1ea5y c\u00e1ch chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u00f3 th\u1ec3 gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 \u0111\u01a1n gi\u1ea3n h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a ng\u01b0\u1eddi d\u00e2n. V\u00ed d\u1ee5, n\u1ec1n t\u1ea3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng minh c\u1ee7a h\u1ec7 th\u1ed1ng s\u1eed d\u1ee5ng c\u00e1c m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef l\u1edbn \u0111\u1ec3 t\u00edch h\u1ee3p \u0111\u01b0\u01a1\u0300ng d\u00e2y no\u0301ng, qu\u1ea7y d\u1ecbch v\u1ee5 v\u00e0 c\u00e1c ngu\u1ed3n l\u01b0\u0323c t\u1ef1 ph\u1ee5c v\u1ee5. Vi\u1ec7c t\u00edch h\u1ee3p n\u00e0y cho phe\u0301p ng\u01b0\u1eddi d\u00e2n c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn h\u1ed7 tr\u1ee3 qua c\u00e1c k\u00eanh \u01b0a th\u00edch c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi v\u1eabn \u0111\u1ea3m b\u1ea3o ca\u0301c ph\u1ea3n h\u1ed3i nh\u00e2\u0301t qua\u0301n.<\/p>\n

T\u00ednh \u0111\u1ebfn nay, n\u1ec1n t\u1ea3ng \u0111\u00e3 \u0111\u1ea1t t\u1ef7 l\u1ec7 k\u1ebft n\u1ed1i \u0111\u01b0\u01a1\u0300ng d\u00e2y no\u0301ng 98%, trong khi c\u00e1c h\u1ec7 th\u1ed1ng x\u00e1c minh d\u1ef1a tr\u00ean AI \u0111\u00e3 n\u00e2ng \u0111\u1ed9 ch\u00ednh x\u00e1c ph\u00ea duy\u1ec7t l\u00ean tr\u00ean 95%. Nh\u1eefng k\u1ebft qu\u1ea3 n\u00e0y cho th\u1ea5y ti\u1ec1m n\u0103ng c\u1ee7a AI trong vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i c\u00e1c d\u1ecbch v\u1ee5 c\u00f4ng th\u01b0\u1eddng nh\u1eadt, t\u1eeb c\u1ea5p ph\u00e9p va\u0300 gi\u1ea5y ph\u00e9p \u0111\u1ebfn c\u00e1c d\u1ecbch v\u1ee5 xa\u0303 h\u00f4\u0323i v\u00e0 y\u00eau c\u1ea7u h\u00e0nh ch\u00ednh.<\/p>\n

H\u01b0\u1edbng t\u1edbi d\u1ecbch v\u1ee5 c\u00f4ng l\u1ea5y ng\u01b0\u1eddi d\u00e2n l\u00e0m trung t\u00e2m<\/p>\n

Th\u00f4ng qua th\u1ea3o lu\u1eadn t\u1ea1i H\u1ed9i ngh\u1ecb Th\u01b0\u1ee3ng \u0111\u1ec9nh To\u00e0n c\u1ea7u v\u1ec1 AI+ trong D\u1ecbch v\u1ee5 C\u00f4ng trong khu\u00f4n kh\u1ed5 MWC, c\u00f9ng c\u00e1c th\u00f4ng b\u00e1o v\u00e0 ph\u00e1t h\u00e0nh m\u1edbi nh\u1ea5t c\u1ee7a Huawei, cho th\u1ea5y r\u00f5 r\u1eb1ng c\u1ea3i c\u00e1ch d\u1ecbch v\u1ee5 c\u00f4ng ch\u1ec9 c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng khi b\u1eaft \u0111\u1ea7u t\u1eeb nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00e2n.<\/p>\n

C\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 mang l\u1ea1i nh\u1eefng n\u0103ng l\u1ef1c m\u1edbi, nh\u01b0ng gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 c\u1ee7a n\u00f3 n\u1eb1m \u1edf vi\u1ec7c c\u1ea3i thi\u1ec7n c\u00e1c t\u01b0\u01a1ng t\u00e1c h\u1eb1ng ng\u00e0y gi\u1eefa ng\u01b0\u1eddi d\u00e2n v\u00e0 c\u01a1 quan nh\u00e0 n\u01b0\u1edbc. Ta\u0323i H\u00f4\u0323i nghi\u0323, \u00f4ng Xia nh\u1ea5n m\u1ea1nh r\u1eb1ng m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a ch\u00ednh ph\u1ee7 s\u1ed1 l\u00e0 l\u00e0m cho d\u1ecbch v\u1ee5 c\u00f4ng tr\u1edf n\u00ean \u0111\u01a1n gi\u1ea3n h\u01a1n, nhanh h\u01a1n v\u00e0 d\u1ec5 ti\u1ebfp c\u1eadn h\u01a1n. C\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a Huawei t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra nh\u1eefng g\u00ec h\u1ecd m\u00f4 t\u1ea3 l\u00e0 h\u1ec7 th\u1ed1ng “d\u1ecbch v\u1ee5 c\u00f4ng m\u1ecdi l\u00fac, m\u1ed9t c\u1eeda, ch\u1ee7 \u0111\u1ed9ng” \u2013 ca\u0301c n\u00ea\u0300n ta\u0309ng cho ph\u00e9p ng\u01b0\u1eddi d\u00e2n ho\u00e0n t\u1ea5t d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi gi\u00fap ch\u00ednh ph\u1ee7 v\u1eadn h\u00e0nh th\u00f4ng minh h\u01a1n.<\/p>\n

\u0110\u1ed1i v\u1edbi c\u00e1c ch\u00ednh ph\u1ee7 \u0111ang \u0111\u1ed1i m\u1eb7t v\u1edbi nhu c\u1ea7u nga\u0300y ca\u0300ng t\u0103ng v\u00e0 ngu\u1ed3n l\u1ef1c h\u1ea1n ch\u1ebf, c\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y c\u00f3 th\u1ec3 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec ni\u1ec1m tin v\u00e0 ca\u0309i thi\u00ea\u0323n k\u00ea\u0301t qu\u1ea3 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f4ng. \u0110\u1ed3ng th\u1eddi, th\u00e1ch th\u1ee9c \u0111\u1eb7t ra l\u00e0 \u0111\u1ea3m b\u1ea3o c\u00e1c \u0111\u1ed5i m\u1edbi v\u1eabn ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a c\u00f4ng ch\u00fang.<\/p>\n

Kh\u00f4ng c\u00f2n nghi ng\u1edd g\u00ec n\u1eefa, AI v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng s\u1ed1 \u0111ang ng\u00e0y c\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ecbnh h\u00ecnh t\u01b0\u01a1ng lai c\u1ee7a ch\u00ednh ph\u1ee7, nh\u01b0ng nguy\u00ean t\u1eafc ch\u1ec9 \u0111\u1ea1o \u0111\u1eb1ng sau vi\u1ec7c \u1ee9ng d\u1ee5ng ch\u00fang ph\u1ea3i lu\u00f4n r\u00f5 r\u00e0ng. Nh\u01b0 \u00f4ng Xia \u0111\u00e3 k\u1ebft lu\u1eadn t\u1ea1i H\u1ed9i ngh\u1ecb, v\u1edbi l\u1eddi nh\u1eafc nh\u1edf r\u00fat ra t\u1eeb truy\u1ec1n th\u1ed1ng d\u00e2n ch\u1ee7, r\u1eb1ng m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a d\u1ecbch v\u1ee5 c\u00f4ng v\u1eabn kh\u00f4ng thay \u0111\u1ed5i \u0111\u00f3 l\u00e0 ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi d\u00e2n.\u00a0<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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