{"id":46107,"date":"2026-02-23T12:04:27","date_gmt":"2026-02-23T05:04:27","guid":{"rendered":"https:\/\/saigonbiz.com\/vn\/ramco-systems-gioi-thieu-chia-mot-tac-nhan-ai-giao-tiep-phuc-vu-doanh-nghiep-nham-nang-cao-trai-nghiem-khach-hang\/"},"modified":"2026-02-23T12:04:27","modified_gmt":"2026-02-23T05:04:27","slug":"ramco-systems-gioi-thieu-chia-mot-tac-nhan-ai-giao-tiep-phuc-vu-doanh-nghiep-nham-nang-cao-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/saigonbiz.com\/vn\/ramco-systems-gioi-thieu-chia-mot-tac-nhan-ai-giao-tiep-phuc-vu-doanh-nghiep-nham-nang-cao-trai-nghiem-khach-hang\/","title":{"rendered":"Ramco Systems gi\u1edbi thi\u1ec7u Chia, m\u1ed9t t\u00e1c nh\u00e2n AI giao ti\u1ebfp ph\u1ee5c v\u1ee5 doanh nghi\u1ec7p nh\u1eb1m n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div>\n<table name=\"logo_release\" border=\"0\" cellspacing=\"10\" cellpadding=\"5\" align=\"right\">\n<tbody>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/1923662\/Ramco_Logo.jpg?p=medium600\" border=\"0\" alt=\"\" title=\"logo\" hspace=\"0\" vspace=\"0\" width=\"118\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span class=\"legendSpanClass\">CHENNAI, \u1ea4n \u0110\u1ed9<\/span>, <span class=\"legendSpanClass\">ng\u00e0y 23 th\u00e1ng 2 n\u0103m 2026<\/span> \/PRNewswire\/ &#8212; C\u00f4ng ty chuy\u00ean v\u1ec1 ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p to\u00e0n c\u1ea7u <a href=\"https:\/\/www.ramco.com\/\" target=\"_blank\" rel=\"nofollow\" style=\"color: #0000FF\"><b>Ramco Systems<\/b><\/a>\u00a0h\u00f4m nay \u0111\u00e3 c\u00f4ng b\u1ed1 gia nh\u1eadp ph\u00e2n kh\u00fac AI t\u00e1c nh\u00e2n v\u1edbi vi\u1ec7c ra m\u1eaft\u00a0<a href=\"https:\/\/www.ramco.com\/ai\/conversational-ai\" target=\"_blank\" rel=\"nofollow\" style=\"color: #0000FF\">Chia<\/a>, m\u1ed9t n\u1ec1n t\u1ea3ng t\u00e1c nh\u00e2n AI giao ti\u1ebfp \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u1ecbnh ngh\u0129a l\u1ea1i c\u00e1ch c\u00e1c doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Chia \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf d\u00e0nh ri\u00eang cho c\u00e1c doanh nghi\u1ec7p nh\u1eb1m t\u1ef1 \u0111\u1ed9ng h\u00f3a m\u1ed9t c\u00e1ch \u0111\u00e1ng tin c\u1eady c\u00e1c t\u01b0\u01a1ng t\u00e1c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ph\u1ee9c t\u1ea1p, gi\u1ea3m thi\u1ec3u c\u00f4ng s\u1ee9c th\u1ee7 c\u00f4ng, th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh, cho ph\u00e9p doanh nghi\u1ec7p cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t tr\u1ed9i tr\u00ean quy m\u00f4 l\u1edbn.<\/p>\n<div id=\"prni_dvprnejpg3046left\" dir=\"ltr\" style=\"TEXT-ALIGN: center; WIDTH: 100%\">   <a href=\"https:\/\/mma.prnasia.com\/media2\/2905077\/Chia.jpg?p=medium600\" target=\"_blank\" style=\"color: #0000FF\"><img decoding=\"async\" id=\"prnejpg3046left\" title=\"Chia helps enterprises automate complex customer support interactions with reliability and scale, reducing manual effort and response times while improving overall customer experience.\" src=\"https:\/\/mma.prnasia.com\/media2\/2905077\/Chia.jpg?p=medium600\" alt=\"Chia helps enterprises automate complex customer support interactions with reliability and scale, reducing manual effort and response times while improving overall customer experience.\" align=\"middle\"><\/a>   <br \/>   <span>Chia helps enterprises automate complex customer support interactions with reliability and scale, reducing manual effort and response times while improving overall customer experience.<\/span>  <\/div>\n<p>L\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a b\u1ed9 ph\u1ea7n m\u1ec1m t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u00e1c v\u1ee5 d\u1ef1a tr\u00ean AI m\u1edbi c\u1ee7a Ramco, rTask, Chia \u0111em \u0111\u1ebfn c\u00e1c t\u00e1c nh\u00e2n AI h\u1ed9i tho\u1ea1i c\u1ea5p doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi m\u00e0 c\u00f2n\u00a0<b>suy lu\u1eadn, ra quy\u1ebft \u0111\u1ecbnh v\u00e0 h\u00e0nh \u0111\u1ed9ng<\/b>, th\u1ef1c hi\u1ec7n c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i tr\u00ean c\u00e1c h\u1ec7 th\u1ed1ng nghi\u1ec7p v\u1ee5 doanh nghi\u1ec7p. N\u1ec1n t\u1ea3ng n\u00e0y trao quy\u1ec1n cho c\u00e1c t\u1ed5 ch\u1ee9c chuy\u1ec3n \u0111\u1ed5i t\u1eeb c\u00e1c m\u00f4 h\u00ecnh h\u1ed7 tr\u1ee3 &#8216;con ng\u01b0\u1eddi tham gia&#8217; sang m\u1ed9t t\u01b0\u01a1ng lai n\u01a1i\u00a0<b>con ng\u01b0\u1eddi ch\u1ec9 tham gia v\u00e0o c\u00e1c tr\u01b0\u1eddng h\u1ee3p ngo\u1ea1i l\u1ec7<\/b>, c\u00f2n AI \u0111\u1ea3m nhi\u1ec7m c\u00e1c c\u00f4ng vi\u1ec7c ch\u00ednh, n\u1eb7ng nh\u1ecdc. Chia th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch tri\u1ec3n khai c\u00e1c thao t\u00e1c nhi\u1ec1u b\u01b0\u1edbc \u1edf ph\u00eda m\u00e1y ch\u1ee7 \u0111\u1ec3 gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, t\u00edch h\u1ee3p tr\u01a1n tru v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng quy tr\u00ecnh c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi ho\u1ea1t \u0111\u1ed9ng trong khu\u00f4n kh\u1ed5 c\u00e1c m\u1ee5c ti\u00eau, ch\u00ednh s\u00e1ch tu\u00e2n th\u1ee7 v\u00e0 c\u00e1c c\u01a1 ch\u1ebf ki\u1ec3m so\u00e1t \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp.<\/p>\n<p>Tr\u1ecdng t\u00e2m\u00a0c\u1ee7a Chia l\u00e0\u00a0<b>AI Agent Foundry kh\u00f4ng c\u1ea7n m\u00e3 h\u00f3a<\/b>,\u00a0cho ph\u00e9p c\u00e1c chuy\u00ean vi\u00ean v\u1ec1 kinh nghi\u1ec7m kh\u00e1ch h\u00e0ng thi\u1ebft k\u1ebf, x\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai c\u00e1c t\u00e1c nh\u00e2n AI b\u1eb1ng c\u00e1c h\u01b0\u1edbng d\u1eabn b\u1eb1ng ti\u1ebfng Anh \u0111\u01a1n gi\u1ea3n m\u00e0 kh\u00f4ng c\u1ea7n ch\u1edd \u0111\u1ee3i c\u00e1c chu k\u1ef3 k\u1ef9 thu\u1eadt.<\/p>\n<p>V\u1edbi kh\u1ea3 n\u0103ng c\u1ee7a Natural Language Workflow (NLW), c\u00e1c nh\u00f3m nh\u00e2n s\u1ef1 kh\u00f4ng thu\u1ed9c b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp logic AI nh\u01b0 x\u00e1c \u0111\u1ecbnh \u0111i\u1ec1u ki\u1ec7n ho\u00e0n ti\u1ec1n, x\u00e1c th\u1ef1c \u0111\u1eb7t ch\u1ed7 ho\u1eb7c th\u1ef1c thi ch\u00ednh s\u00e1ch b\u1eb1ng ti\u1ebfng Anh \u0111\u01a1n gi\u1ea3n. H\u1ec7 th\u1ed1ng sau \u0111\u00f3 chuy\u1ec3n \u0111\u1ed5i c\u00e1c quy t\u1eafc n\u00e0y th\u00e0nh h\u00e0nh vi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o c\u00f3 t\u00ednh x\u00e1c \u0111\u1ecbnh v\u00e0 ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng, nh\u1edd \u0111\u00f3 ng\u0103n ng\u1eeba \u1ea3o gi\u00e1c. <b>Ch\u1ec9 trong v\u00e0i tu\u1ea7n<\/b>, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 tri\u1ec3n khai t\u00e1c nh\u00e2n AI \u0111\u1ea7u ti\u00ean, gi\u00fap \u0111\u1ea9y nhanh \u0111\u00e1ng k\u1ec3 th\u1eddi gian \u0111\u1ea1t gi\u00e1 tr\u1ecb.<\/p>\n<div>\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"1\" class=\"prnbcc\">\n<tbody>\n<tr>\n<td class=\"prnpr2 prnpl2 prnvat prncbts prnrbrb1 prnsbbb1 prnbsbls\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\">C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a Chia bao g\u1ed3m:<\/span><\/p>\n<\/td>\n<td class=\"prnpr2 prnpl2 prnvat prncbts prnrbrb1 prnsbbb1 prnsblb1\" colspan=\"1\" rowspan=\"1\"><\/td>\n<td class=\"prnpr2 prnpl2 prnvat prncbts prnbrbrs prnsbbb1 prnbsbls\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\">M\u1ed9t s\u1ed1 ng\u00e0nh c\u00f4ng nghi\u1ec7p c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i t\u1eeb Chia:<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prnpr2 prnpl2 prnvat prnsbtb1 prnrbrb1 prnbbbs prnbsbls\" colspan=\"1\" rowspan=\"1\" nowrap>\n<ul type=\"disc\">\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">C\u00f4ng c\u1ee5 x\u00e2y d\u1ef1ng quy tr\u00ecnh l\u00e0m vi\u1ec7c b\u1eb1ng ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean:<\/span><\/b><span class=\"prnews_span\"> Thi\u1ebft k\u1ebf v\u00e0 <br \/>c\u1eadp nh\u1eadt logic AI b\u1eb1ng ti\u1ebfng Anh \u0111\u01a1n gi\u1ea3n<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">\u0110i\u1ec1u ph\u1ed1i quy tr\u00ecnh l\u00e0m vi\u1ec7c nhi\u1ec1u b\u01b0\u1edbc:<\/span><\/b><span class=\"prnews_span\"> Qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u ph\u1ed1i nhi\u1ec1u t\u00e1c nh\u00e2n <br \/>AI chuy\u00ean bi\u1ec7t ph\u1ee5c v\u1ee5 c\u00e1c quy tr\u00ecnh c\u00f4ng vi\u1ec7c ph\u1ee9c t\u1ea1p, nhi\u1ec1u b\u01b0\u1edbc<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">H\u1ed9i tho\u1ea1i \u0111a k\u00eanh:<\/span><\/b><span class=\"prnews_span\"> T\u01b0\u01a1ng t\u00e1c ng\u01b0\u1eddi d\u00f9ng qua email, tr\u00f2 chuy\u1ec7n v\u00e0 c\u00e1c k\u00eanh <br \/>nh\u1eafn tin<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">T\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng th\u1eddi gian th\u1ef1c:\u00a0<\/span><\/b><span class=\"prnews_span\">Kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i an to\u00e0n theo th\u1eddi gian th\u1ef1c <br \/>v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng nghi\u1ec7p v\u1ee5 doanh nghi\u1ec7p (CRM, ERP, ITSM, HRIS) \u0111\u1ec3 th\u1ef1c hi\u1ec7n <br \/>c\u00e1c t\u00e1c v\u1ee5<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">T\u00ecm ki\u1ebfm tri th\u1ee9c doanh nghi\u1ec7p:<\/span><\/b><span class=\"prnews_span\"> Cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c, c\u00f3 c\u01a1 s\u1edf t\u1eeb n\u1ed9i <br \/>dung \u0111\u00e1ng tin c\u1eady<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">\u0110a ng\u00f4n ng\u1eef v\u00e0 \u0111a ph\u01b0\u01a1ng th\u1ee9c:<\/span><\/b><span class=\"prnews_span\"> Kh\u1ea3 n\u0103ng x\u1eed l\u00fd v\u0103n b\u1ea3n v\u00e0 \u0111\u1ea7u v\u00e0o h\u00ecnh \u1ea3nh tr\u00ean <br \/>nhi\u1ec1u ng\u00f4n ng\u1eef kh\u00e1c nhau, t\u00ednh n\u0103ng gi\u1ecdng n\u00f3i s\u1ebd s\u1edbm \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">Gia t\u0103ng h\u1ed7 tr\u1ee3 c\u00e1c quy tr\u00ecnh c\u00f3 s\u1ef1 tham gia c\u1ee7a con ng\u01b0\u1eddi:<\/span><\/b><span class=\"prnews_span\"> Chuy\u1ec3n giao tr\u01a1n tru <br \/>cho c\u00e1c nh\u00f3m h\u1ed7 tr\u1ee3 v\u1edbi ng\u1eef c\u1ea3nh khi c\u1ea7n\u00a0<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">B\u1ea3o m\u1eadt v\u00e0 quy\u1ec1n ri\u00eang t\u01b0 c\u1ea5p doanh nghi\u1ec7p\u2013: <\/span><\/b><span class=\"prnews_span\">B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u nh\u1ea1y c\u1ea3m th\u00f4ng qua <br \/>x\u00e1c l\u1eadp quy\u1ec1n truy c\u1eadp d\u1ef1a tr\u00ean vai tr\u00f2, m\u00e3 h\u00f3a, nh\u1eadt k\u00fd ki\u1ec3m to\u00e1n v\u00e0 c\u00e1c bi\u1ec7n ph\u00e1p <br \/>ki\u1ec3m so\u00e1t tu\u00e2n th\u1ee7 t\u00edch h\u1ee3p<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">Nh\u1eadt k\u00fd gi\u1ea3i th\u00edch v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c:<\/span><\/b><span class=\"prnews_span\"> \u0110\u1ea1t \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 c\u00e1c <br \/>h\u00e0nh \u0111\u1ed9ng c\u1ee7a AI, gi\u00fap vi\u1ec7c b\u00e1o c\u00e1o v\u1ec1 m\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh, ki\u1ec3m to\u00e1n v\u00e0 ph\u00e2n <br \/>t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c tr\u1edf n\u00ean v\u00f4 c\u00f9ng d\u1ec5 d\u00e0ng<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">B\u1ea3ng \u0111i\u1ec1u khi\u1ec3n hi\u1ec7u su\u1ea5t v\u1eadn h\u00e0nh:\u00a0<\/span><\/b><span class=\"prnews_span\">Theo d\u00f5i t\u1ef7 l\u1ec7 chuy\u1ec3n h\u01b0\u1edbng, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng <br \/>kh\u00e1ch h\u00e0ng (CSAT), c\u00e1c ch\u1ec9 s\u1ed1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 kho\u1ea3ng tr\u1ed1ng ki\u1ebfn th\u1ee9c \u0111\u1ed3ng th\u1eddi <br \/>kh\u00e1m ph\u00e1 \u00a0\u00fd \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/span><\/li>\n<\/ul>\n<p class=\"prnml4\"><span class=\"prnews_span\">\u00a0<\/span><\/p>\n<\/td>\n<td class=\"prnpr2 prnpl2 prnvat prnsbtb1 prnrbrb1 prnbbbs prnsblb1\" colspan=\"1\" rowspan=\"1\"><\/td>\n<td class=\"prnpr2 prnpl2 prnvat prnsbtb1 prnbrbrs prnbbbs prnbsbls\" colspan=\"1\" rowspan=\"1\" nowrap>\n<ul type=\"disc\">\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed:<\/span><\/b><span class=\"prnews_span\"> T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, tr\u1ea3 h\u00e0ng, ho\u00e0n ti\u1ec1n <br \/>v\u00e0 quy tr\u00ecnh b\u00e1n h\u00e0ng \u0111\u1ec3 mang l\u1ea1i gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng, nh\u1ea5t qu\u00e1n ngay <br \/>c\u1ea3 trong gi\u1edd cao \u0111i\u1ec3m<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">Du l\u1ecbch v\u00e0 Kh\u00e1ch s\u1ea1n:<\/span><\/b><span class=\"prnews_span\"> H\u1ee3p l\u00fd h\u00f3a vi\u1ec7c \u0111\u1eb7t ch\u1ed7, thay \u0111\u1ed5i l\u1ecbch tr\u00ecnh, h\u1ee7y \u0111\u1eb7t <br \/>ch\u1ed7 v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh trong m\u00f9a du l\u1ecbch cao \u0111i\u1ec3m<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">C\u00f4ng ngh\u1ec7 v\u00e0 SaaS:<\/span><\/b><span class=\"prnews_span\"> T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ti\u1ebfp nh\u1eadn, h\u1ed7 tr\u1ee3 v\u00e0 qu\u1ea3n l\u00fd <br \/>t\u00e0i kho\u1ea3n, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c, ph\u00f9 h\u1ee3p v\u1edbi ng\u1eef c\u1ea3nh <br \/>trong su\u1ed1t v\u00f2ng \u0111\u1eddi ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">D\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh:<\/span><\/b><span class=\"prnews_span\"> Gi\u1ea3i quy\u1ebft c\u00e1c truy v\u1ea5n quy m\u00f4 l\u1edbn v\u1edbi t\u00ednh b\u1ea3o m\u1eadt, <br \/>\u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ed9 tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">S\u1ee9c kh\u1ecfe v\u00e0 Th\u1ec3 ch\u1ea5t:<\/span><\/b><span class=\"prnews_span\"> T\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c l\u00ean l\u1ecbch, theo d\u00f5i v\u00e0 h\u1ed7 tr\u1ee3 s\u1ee9c <br \/>kh\u1ecfe v\u1edbi c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u1ed3ng c\u1ea3m v\u00e0 ph\u00f9 h\u1ee3p quy \u0111\u1ecbnh<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">Truy\u1ec1n th\u00f4ng v\u00e0 Gi\u1ea3i tr\u00ed:<\/span><\/b><span class=\"prnews_span\"> Qu\u1ea3n l\u00fd \u0111\u0103ng k\u00fd, kh\u00e1m ph\u00e1 n\u1ed9i dung v\u00e0 h\u1ed7 tr\u1ee3 <br \/>kh\u00e1ch h\u00e0ng \u1edf quy m\u00f4 l\u1edbn trong c\u00e1c s\u1ef1 ki\u1ec7n c\u00f3 l\u01b0u l\u01b0\u1ee3ng truy c\u1eadp cao<\/span><\/li>\n<li class=\"prnews_li\"><b><span class=\"prnews_span\">Truy\u1ec1n th\u00f4ng v\u00e0 Vi\u1ec5n th\u00f4ng:<\/span><\/b><span class=\"prnews_span\"> T\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5, l\u1eadp h\u00f3a \u0111\u01a1n v\u00e0 h\u1ed7 <br \/>tr\u1ee3 k\u1ef9 thu\u1eadt v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n, theo th\u1eddi gian th\u1ef1c<\/span><\/li>\n<\/ul>\n<p class=\"prnml4\"><span class=\"prnews_span\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<p><b>Abinav Raja, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a Ramco Systems<\/b>, cho bi\u1ebft: &#8220;Chia \u0111\u00e1p \u1ee9ng nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng to\u00e0n c\u1ea7u \u0111ang ph\u00e1t tri\u1ec3n nh\u01b0 v\u0169 b\u00e3o \u0111\u1ed1i v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng AI kh\u00f4ng ch\u1ec9 c\u00f3 kh\u1ea3 n\u0103ng h\u1ed9i tho\u1ea1i m\u00e0 c\u00f2n th\u1ef1c s\u1ef1 c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 ch\u1ee7, suy lu\u1eadn, h\u00e0nh \u0111\u1ed9ng v\u00e0 mang l\u1ea1i k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng. L\u00e0 s\u1ea3n ph\u1ea9m \u0111\u1ea7u ti\u00ean c\u1ee7a ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n v\u1edbi AI \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p nh\u01b0 m\u1ed9t th\u00e0nh t\u1ed1 n\u1ed9i t\u1ea1i, Chia \u0111\u00e1nh d\u1ea5u m\u1ed9t c\u1ed9t m\u1ed1c quan tr\u1ecdng trong h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i c\u1ee7a Ramco. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u c\u1ee7a m\u1ed9t l\u1ed9 tr\u00ecnh r\u1ed9ng l\u1edbn h\u01a1n, v\u1edbi nhi\u1ec1u \u0111\u1ed5i m\u1edbi kh\u00e1c d\u1ef1a tr\u00ean tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111ang \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch cho to\u00e0n b\u1ed9 danh m\u1ee5c s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i. Vi\u1ec7c ra m\u1eaft s\u1ea3n ph\u1ea9m n\u00e0y ph\u00f9 h\u1ee3p v\u1edbi t\u1ea7m nh\u00ecn c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i to\u00e0n b\u1ed9 n\u1ec1n t\u1ea3ng th\u00e0nh n\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, nh\u00fang tr\u00ed th\u00f4ng minh t\u1ef1 h\u00e0nh v\u00e0o m\u1ecdi s\u1ea3n ph\u1ea9m m\u00e0 ch\u00fang t\u00f4i ph\u00e1t tri\u1ec3n. Ch\u00fang t\u00f4i tin r\u1eb1ng t\u01b0\u01a1ng lai c\u1ee7a ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 mang t\u00ednh ch\u1ee7 \u0111\u1ed9ng, t\u1ef1 ch\u1ee7, th\u00edch \u1ee9ng v\u00e0 li\u00ean t\u1ee5c ph\u00e1t tri\u1ec3n, v\u00e0 ch\u00fang t\u00f4i cam k\u1ebft d\u1eabn \u0111\u1ea7u s\u1ef1 chuy\u1ec3n \u0111\u1ed5i \u0111\u00f3.&#8221;\u00a0<\/p>\n<p><b>Sandesh Bilagi, Ch\u1ee7 t\u1ecbch ki\u00eam Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a Ramco Systems<\/b>, cho bi\u1ebft, &#8220;Kh\u00e1ch h\u00e0ng ng\u00e0y nay mong \u0111\u1ee3i s\u1ef1 ch\u00ednh x\u00e1c, t\u1ed1c \u0111\u1ed9 v\u00e0 h\u1ed7 tr\u1ee3 tr\u01a1n tru t\u1ea1i m\u1ecdi \u0111i\u1ec3m ti\u1ebfp x\u00fac. Chia \u0111\u00e1p \u1ee9ng th\u00e1ch th\u1ee9c n\u00e0y b\u1eb1ng c\u00e1ch cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c ph\u1ee9c t\u1ea1p v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ef1 tin v\u00e0 \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t t\u1ed1t. Chia cho ph\u00e9p c\u00e1c nh\u00f3m tri\u1ec3n khai c\u00e1c t\u00e1c nh\u00e2n AI c\u1ea5p \u0111\u1ed9 s\u1ea3n xu\u1ea5t ch\u1ec9 trong v\u00e0i tu\u1ea7n, thay v\u00ec v\u00e0i th\u00e1ng, nh\u1edd v\u1eady, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 hi\u1ec7n \u0111\u1ea1i h\u00f3a ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng c\u1ea7n chu k\u1ef3 tri\u1ec3n khai k\u00e9o d\u00e0i, t\u1eeb \u0111\u00f3, mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nhanh h\u01a1n v\u00e0 nh\u1ea5t qu\u00e1n h\u01a1n.&#8221;<\/p>\n<p><b>Gi\u1edbi thi\u1ec7u v\u1ec1 Ramco Systems:<\/b>\u00a0<\/p>\n<p>Ramco Systems l\u00e0 c\u00f4ng ty cung c\u1ea5p s\u1ea3n ph\u1ea9m\/n\u1ec1n t\u1ea3ng ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi v\u00e0 \u0111ang t\u1ea1o ra \u0111\u1ed9t ph\u00e1 l\u1edbn tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u1edbi ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng \u0111\u00e1m m\u00e2y v\u00e0 di \u0111\u1ed9ng \u0111a ng\u01b0\u1eddi d\u00f9ng v\u1edbi nh\u1eefng th\u00e0nh c\u00f4ng \u0111\u00e1ng k\u1ec3 trong ho\u1ea1t \u0111\u1ed9ng th\u00fac \u0111\u1ea9y \u0111\u1ed5i m\u1edbi trong h\u01a1n 25 n\u0103m qua. Trong nhi\u1ec1u n\u0103m, Ramco \u0111\u00e3 duy tr\u00ec th\u00e0nh t\u00edch \u1ed5n \u0111\u1ecbnh ph\u1ee5c v\u1ee5 h\u01a1n 800 kh\u00e1ch h\u00e0ng tr\u00ean to\u00e0n c\u1ea7u v\u1edbi h\u01a1n hai tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb kinh doanh thi\u1ebft th\u1ef1c trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u00ednh l\u01b0\u01a1ng, h\u00e0ng kh\u00f4ng, v\u0169 tr\u1ee5 &amp; qu\u1ed1c ph\u00f2ng v\u00e0 ho\u1ea1ch \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c doanh nghi\u1ec7p (ERP). \u0110i\u1ec3m kh\u00e1c bi\u1ec7t then ch\u1ed1t c\u1ee7a Ramco n\u1eb1m \u1edf ph\u01b0\u01a1ng ph\u00e1p ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m \u0111\u1ea7y s\u00e1ng t\u1ea1o th\u00f4ng qua n\u1ec1n t\u1ea3ng l\u1eafp r\u00e1p v\u00e0 ph\u00e2n ph\u1ed1i \u1ee9ng d\u1ee5ng doanh nghi\u1ec7p mang t\u00ednh c\u00e1ch m\u1ea1ng c\u1ee7a m\u00ecnh. V\u1ec1 m\u1eb7t \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o, Ramco \u0111ang t\u1eadn d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn nh\u01b0 Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, H\u1ecdc m\u00e1y, T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng robot (RPA), Blockchain c\u00f9ng nhi\u1ec1u c\u00f4ng ngh\u1ec7 kh\u00e1c, h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c th\u1ef1c hi\u1ec7n chuy\u1ec3n \u0111\u1ed5i s\u1ed1.\u00a0<\/p>\n<p>\u0110\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin, vui l\u00f2ng truy c\u1eadp\u00a0<a href=\"https:\/\/www.ramco.com\/ai\/conversational-ai\" target=\"_blank\" rel=\"nofollow\" style=\"color: #0000FF\">https:\/\/www.ramco.com\/ai\/conversational-ai<\/a><\/p>\n<p>Theo d\u00f5i Ramco tr\u00ean\u00a0<a href=\"https:\/\/www.linkedin.com\/company\/ramco-systems\/\" target=\"_blank\" rel=\"nofollow\" style=\"color: #0000FF\">LinkedIn<\/a>\u00a0v\u00e0 c\u1eadp nh\u1eadt th\u00f4ng tin t\u1ea1i\u00a0<a href=\"https:\/\/www.ramco.com\/ai\/conversational-ai\/blog\" target=\"_blank\" rel=\"nofollow\" style=\"color: #0000FF\">https:\/\/www.ramco.com\/ai\/conversational-ai\/blog<\/a><\/p>\n<p>H\u00ecnh \u1ea3nh:\u00a0<a href=\"https:\/\/mma.prnasia.com\/media2\/2905077\/Chia.jpg?p=medium600\" target=\"_blank\" rel=\"nofollow\" style=\"color: #0000FF\">https:\/\/mma.prnasia.com\/media2\/2905077\/Chia.jpg?p=medium600<\/a><br \/>Logo:\u00a0<a href=\"https:\/\/mma.prnasia.com\/media2\/1923662\/Ramco_Logo.jpg?p=medium600\" target=\"_blank\" rel=\"nofollow\" style=\"color: #0000FF\">https:\/\/mma.prnasia.com\/media2\/1923662\/Ramco_Logo.jpg?p=medium600<\/a><\/p>\n<p>\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CHENNAI, \u1ea4n \u0110\u1ed9, ng\u00e0y 23 th\u00e1ng 2 n\u0103m 2026 \/PRNewswire\/ &#8212; C\u00f4ng ty chuy\u00ean v\u1ec1 ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p to\u00e0n c\u1ea7u Ramco Systems\u00a0h\u00f4m nay \u0111\u00e3 c\u00f4ng b\u1ed1 gia nh\u1eadp ph\u00e2n kh\u00fac AI t\u00e1c nh\u00e2n v\u1edbi vi\u1ec7c ra m\u1eaft\u00a0Chia, m\u1ed9t n\u1ec1n t\u1ea3ng t\u00e1c nh\u00e2n AI giao ti\u1ebfp \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u1ecbnh ngh\u0129a l\u1ea1i c\u00e1ch c\u00e1c [&#8230;]\n","protected":false},"author":2604,"featured_media":50415,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2293],"tags":[],"class_list":["post-46107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pr-newswire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ramco Systems gi\u1edbi thi\u1ec7u Chia, m\u1ed9t t\u00e1c nh\u00e2n AI giao ti\u1ebfp ph\u1ee5c v\u1ee5 doanh nghi\u1ec7p nh\u1eb1m n\u00e2ng 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