{"id":33579,"date":"2024-07-25T12:00:34","date_gmt":"2024-07-25T05:00:34","guid":{"rendered":"https:\/\/saigonbiz.com.vn\/tuan-le-cx-chau-a-2024-hua-hen-cuoc-cach-mang-trai-nghiem-voi-nhung-thong-tin-moi-va-doi-moi-tap-trung\/"},"modified":"2024-07-25T12:00:34","modified_gmt":"2024-07-25T05:00:34","slug":"tuan-le-cx-chau-a-2024-hua-hen-cuoc-cach-mang-trai-nghiem-voi-nhung-thong-tin-moi-va-doi-moi-tap-trung","status":"publish","type":"post","link":"https:\/\/saigonbiz.com\/vn\/tuan-le-cx-chau-a-2024-hua-hen-cuoc-cach-mang-trai-nghiem-voi-nhung-thong-tin-moi-va-doi-moi-tap-trung\/","title":{"rendered":"TU\u1ea6N L\u1ec4 CX CH\u00c2U \u00c1 2024 H\u1ee8A H\u1eb8N CU\u1ed8C C\u00c1CH M\u1ea0NG TR\u1ea2I NGHI\u1ec6M V\u1edaI NH\u1eeeNG TH\u00d4NG TIN M\u1edaI V\u00c0 \u0110\u1ed4I M\u1edaI T\u1eacP TRUNG"},"content":{"rendered":"<div>\n<p><span class=\"xn-location\">SINGAPORE<\/span>, <span class=\"xn-chron\">25\/07\/2024<\/span> \/PRNewswire\/ &#8212;\u00a0<b><a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia?utm_source=PR%20Newswire&amp;utm_medium=Advertising&amp;utm_campaign=21639.017-PRNewswire-PressRelease-CXAsia&amp;utm_term=&amp;utm_content=&amp;disc=&amp;extTreatId=7602451\" target=\"_blank\" rel=\"nofollow noopener\">Tu\u1ea7n l\u1ec5 CX Ch\u00e2u \u00c1 2024<\/a><\/b><b>, v\u1edbi l\u1ea7n tr\u1edf l\u1ea1i th\u1ee9 12, s\u1ebd x\u00e1c \u0111\u1ecbnh l\u1ea1i b\u1ed1i c\u1ea3nh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/b><\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder4501\">\n<p style=\"TEXT-ALIGN: center; WIDTH: 100%\"><a href=\"https:\/\/mma.prnasia.com\/media2\/2468817\/53361720820_cf7d2264f7_o.html\" target=\"_blank\" rel=\"nofollow noopener\"><img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/2468817\/53361720820_cf7d2264f7_o.jpg?p=medium600\" title=\"\" alt=\"\"><\/a><br \/><span><\/span><\/p>\n<\/p><\/div>\n<p><span class=\"xn-person\">Jamie Tan<\/span>, T\u1ed5ng Gi\u00e1m \u0111\u1ed1c IQPC Ch\u00e2u \u00c1, chia s\u1ebb kh\u00e9o l\u00e9o r\u1eb1ng Tu\u1ea7n l\u1ec5 CX Ch\u00e2u \u00c1 2024 \u0111\u00e3 c\u1ee7ng c\u1ed1 v\u1ecb th\u1ebf l\u00e0 s\u1ef1 ki\u1ec7n &#8220;ph\u1ea3i tham d\u1ef1&#8221; d\u00e0nh cho c\u00e1c chuy\u00ean gia v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. S\u1ef1 ki\u1ec7n n\u0103m nay h\u1ee9a h\u1eb9n s\u1ebd t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd h\u01a1n n\u1eefa v\u1edbi vi\u1ec7c <b>t\u1eadp trung v\u00e0o c\u00e1 nh\u00e2n h\u00f3a v\u00e0 s\u1ee9c m\u1ea1nh chuy\u1ec3n \u0111\u1ed5i c\u1ee7a AI<\/b>.<\/p>\n<p>Qinthara Fasya, Nh\u00e0 t\u1ed5 ch\u1ee9c H\u1ed9i ngh\u1ecb, h\u00ecnh dung t\u01b0\u01a1ng lai n\u01a1i h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng th\u00e2n m\u1eadt nh\u01b0 cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1eefa b\u1ea1n b\u00e8 th\u00e2n thi\u1ebft. S\u1ef1 ki\u1ec7n n\u00e0y s\u1ebd \u0111i s\u00e2u v\u00e0o c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a n\u00e0y th\u00f4ng qua <b><a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia\/downloads\/transforming-cx-data-micro-segmentation-and-the-customer-journey?utm_source=PR%20Newswire&amp;utm_medium=Advertising&amp;utm_campaign=21639.017-PRNewswire-PressRelease-CXAsia&amp;utm_term=&amp;utm_content=&amp;disc=&amp;extTreatId=7602451\" target=\"_blank\" rel=\"nofollow noopener\">ph\u00e2n kh\u00fac vi m\u00f4<\/a><\/b><b>\u00a0v\u00e0 khai th\u00e1c AI t\u1ed5ng h\u1ee3p<\/b>.<\/p>\n<p>D\u01b0\u1edbi s\u1ef1 d\u1eabn d\u1eaft\u00a0chuy\u00ean m\u00f4n c\u1ee7a Ch\u1ee7 t\u1ecbch <span class=\"xn-person\">Katja Forbes<\/span>, s\u1ef1 ki\u1ec7n s\u1eb5n s\u00e0ng mang l\u1ea1i nh\u1eefng gi\u00e1 tr\u1ecb kh\u00f4ng g\u00ec s\u00e1nh b\u1eb1ng. \u0110\u1ec3 gi\u1ea3i quy\u1ebft b\u1ed1i c\u1ea3nh CX ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, Forbes nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a ch\u1ee7 \u0111\u1ec1 n\u0103m nay, &#8220;<b>Cu\u1ed9c c\u00e1ch m\u1ea1ng Tr\u1ea3i nghi\u1ec7m: Thi\u1ebft k\u1ebf H\u00e0nh tr\u00ecnh m\u00e0 Kh\u00e1ch h\u00e0ng Khao kh\u00e1t<\/b>&#8220;.\u00a0V\u1edbi <a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia\/agenda-mc?utm_source=PR%20Newswire&amp;utm_medium=Advertising&amp;utm_campaign=21639.017-PRNewswire-PressRelease-CXAsia&amp;utm_term=&amp;utm_content=&amp;disc=&amp;extTreatId=7602451\" target=\"_blank\" rel=\"nofollow noopener\">ch\u01b0\u01a1ng tr\u00ecnh phong ph\u00fa<\/a>\u00a0c\u00f9ng s\u1ef1 g\u00f3p m\u1eb7t c\u1ee7a nh\u1eefng ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u trong ng\u00e0nh, h\u1ed9i th\u1ea3o t\u01b0\u01a1ng t\u00e1c v\u00e0 c\u01a1 h\u1ed9i k\u1ebft n\u1ed1i<b>, Tu\u1ea7n l\u1ec5 CX Ch\u00e2u \u00c1 2024<\/b> \u0111\u01b0\u1ee3c coi l\u00e0 ch\u1ea5t x\u00fac t\u00e1c cho s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 t\u0103ng tr\u01b0\u1edfng trong khu v\u1ef1c.<\/p>\n<p><b>C\u00e1c chuy\u00ean gia CX m\u1edbi chi\u1ebfm s\u00e2n kh\u1ea5u<\/b><br \/>L\u1ea7n \u0111\u1ea7u ti\u00ean, h\u01a1n 60% <a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia\/speakers?utm_source=PR%20Newswire&amp;utm_medium=Advertising&amp;utm_campaign=21639.017-PRNewswire-PressRelease-CXAsia&amp;utm_term=&amp;utm_content=&amp;disc=&amp;extTreatId=7602451\" target=\"_blank\" rel=\"nofollow noopener\">chuy\u00ean gia CX tr\u00ecnh b\u00e0y<\/a>\u00a0s\u1ebd l\u00e0 nh\u1eefng g\u01b0\u01a1ng m\u1eb7t m\u1edbi, mang \u0111\u1ebfn nh\u1eefng g\u00f3c nh\u00ecn m\u1edbi m\u1ebb t\u1eeb:<\/p>\n<ul type=\"disc\">\n<li><b>LinkedIn Top Voice v\u1ec1 AI: <span class=\"xn-person\">Dominique Rose Van-Winther<\/span>, <\/b>Gi\u00e1m \u0111\u1ed1c Truy\u1ec1n b\u00e1 AI, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh,<b> Final Upgrade AI<\/b><\/li>\n<li><b><span class=\"xn-person\">May Chin<\/span><\/b>, Gi\u00e1m \u0111\u1ed1c Ph\u00e1t tri\u1ec3n &amp; Ph\u00e2n t\u00edch S\u1ea3n ph\u1ea9m, <b>ZALORA<\/b><\/li>\n<li><b>Teeraphol Ambhai <\/b>, Tr\u01b0\u1edfng ph\u00f2ng Nghi\u00ean c\u1ee9u Tr\u1ea3i nghi\u1ec7m &#8211; Martech,<b> B\u1ec7nh vi\u1ec7n Qu\u1ed1c t\u1ebf Bumrungrad<\/b><\/li>\n<li><b><span class=\"xn-person\">Kirk Chua<\/span><\/b>, Tr\u01b0\u1edfng nh\u00f3m D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng, Ph\u00f3 T\u1ed5ng Gi\u00e1m \u0111\u1ed1c, D\u1ecbch v\u1ee5 \u0110i\u1ec1u h\u00e0nh S\u00e2n bay, <b>T\u1eadp \u0111o\u00e0n Changi Airport<\/b><\/li>\n<li><b><span class=\"xn-person\">Gina Lim<\/span><\/b>, Gi\u00e1m \u0111\u1ed1c Tr\u1ea3i nghi\u1ec7m Kh\u00e1ch h\u00e0ng,<b> B\u1ea3o hi\u1ec3m AIG Ch\u00e2u \u00c1 Th\u00e1i B\u00ecnh D\u01b0\u01a1ng<\/b><\/li>\n<\/ul>\n<p><b>Ra m\u1eaft c\u00e1c <\/b><b>s\u1ef1 ki\u1ec7n<\/b><b>\u00a0m\u1edbi v\u00e0 th\u00fa v\u1ecb<\/b><br \/>\u0110i\u1ec3m m\u1edbi trong n\u0103m nay l\u00e0 <a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia\/agenda\/day-1\" target=\"_blank\" rel=\"nofollow noopener\">Chuy\u1ebfn tham quan T\u00ecm hi\u1ec3u Ki\u1ebfn th\u1ee9c<\/a>\u00a0t\u1ea1i Changi Experience Studio v\u00e0 V\u0103n ph\u00f2ng NCS. Nh\u1eefng ng\u01b0\u1eddi tham d\u1ef1 c\u0169ng c\u00f3 th\u1ec3 nghi\u00ean c\u1ee9u th\u00eam trong Ng\u00e0y ti\u00eau \u0111i\u1ec3m v\u1edbi ch\u1ee7 \u0111\u1ec1 <a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia\/agenda\/day-4?utm_source=PR%20Newswire&amp;utm_medium=Advertising&amp;utm_campaign=21639.017-PRNewswire-PressRelease-CXAsia&amp;utm_term=&amp;utm_content=&amp;disc=&amp;extTreatId=7602451\" target=\"_blank\" rel=\"nofollow noopener\">AI t\u1ea1o sinh v\u00e0 \u0110i\u1ec3m ch\u1ea1m con ng\u01b0\u1eddi<\/a>\u00a0nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a c\u00e1c \u0111i\u1ec3m k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 kh\u00e1m ph\u00e1 m\u1ed1i li\u00ean k\u1ebft gi\u1eefa s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n<p><b><a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia\/srspricing?utm_source=PR%20Newswire&amp;utm_medium=Advertising&amp;utm_campaign=21639.017-PRNewswire-PressRelease-CXAsia&amp;utm_term=&amp;utm_content=&amp;disc=&amp;extTreatId=7602451\" target=\"_blank\" rel=\"nofollow noopener\">Tham gia c\u00f9ng ch\u00fang t\u00f4i<\/a><\/b><b>\u00a0\u0111\u1ec3 k\u1ebft n\u1ed1i, h\u1ecdc h\u1ecfi v\u00e0 \u0111\u1ecbnh h\u00ecnh t\u01b0\u01a1ng lai c\u1ee7a CX. Truy c\u1eadp <\/b><b><a href=\"https:\/\/www.cxnetwork.com\/events-customerexperienceasia?utm_source=PR%20Newswire&amp;utm_medium=Advertising&amp;utm_campaign=21639.017-PRNewswire-PressRelease-CXAsia&amp;utm_term=&amp;utm_content=&amp;disc=&amp;extTreatId=7602451\" target=\"_blank\" rel=\"nofollow noopener\">www.cxasiaweek.com<\/a><\/b><b>\u00a0\u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 s\u1ef1 ki\u1ec7n!\u00a0<\/b><\/p>\n<p><b>V\u1ec1 IQPC<\/b>\u00a0<b>&amp; CX Ch\u00e2u \u00c1:<\/b><br \/>IQPC l\u00e0 c\u00f4ng ty h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi v\u1ec1 c\u00e1c s\u1ef1 ki\u1ec7n k\u1ebft n\u1ed1i doanh nghi\u1ec7p v\u1edbi doanh nghi\u1ec7p, cung c\u1ea5p s\u1ef1 k\u1ebft h\u1ee3p n\u0103ng \u0111\u1ed9ng gi\u1eefa n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn v\u00e0 ngo\u1ea1i tuy\u1ebfn cho c\u00e1c chuy\u00ean vi\u00ean \u0111a ng\u00e0nh. Tu\u1ea7n l\u1ec5 CX Ch\u00e2u \u00c1, s\u1ef1 ki\u1ec7n c\u1ee7a IQPC, \u0111\u00e3 tr\u1edf th\u00e0nh n\u01a1i quy t\u1ee5 h\u00e0ng \u0111\u1ea7u d\u00e0nh cho c\u00e1c chuy\u00ean gia d\u1eabn \u0111\u1ea7u v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i Ch\u00e2u \u00c1. Trong 12 n\u0103m qua, s\u1ef1 ki\u1ec7n \u0111\u00e3 t\u1eadp h\u1ee3p c\u00e1c chuy\u00ean gia \u0111\u1ea7u ng\u00e0nh t\u1edbi chia s\u1ebb nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc, th\u00fac \u0111\u1ea9y k\u1ebft n\u1ed1i v\u00e0 \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o nh\u1eb1m mang l\u1ea1i tr\u1ea3i nghi\u1ec7m \u0111\u1eb7c bi\u1ec7t cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>Li\u00ean h\u1ec7:<br \/>\u00a0Suhailah Ishak<br \/>\u00a0<a href=\"mailto:suhailah.ishak@iqpc.com.sg\" target=\"_blank\" rel=\"nofollow noopener\">suhailah.ishak@iqpc.com.sg<\/a><\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder0\">\n<p style=\"TEXT-ALIGN: center; WIDTH: 100%\"> <a href=\"https:\/\/mma.prnasia.com\/media2\/2468818\/image.html\" target=\"_blank\" rel=\"nofollow noopener\"> <img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/2468818\/image.jpg?p=medium600\" title=\"\" alt=\"\"> <\/a> <br \/><span><\/span><\/p>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SINGAPORE, 25\/07\/2024 \/PRNewswire\/ &#8212;\u00a0Tu\u1ea7n l\u1ec5 CX Ch\u00e2u \u00c1 2024, v\u1edbi l\u1ea7n tr\u1edf l\u1ea1i th\u1ee9 12, s\u1ebd x\u00e1c \u0111\u1ecbnh l\u1ea1i b\u1ed1i c\u1ea3nh tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0 Jamie Tan, T\u1ed5ng Gi\u00e1m \u0111\u1ed1c IQPC Ch\u00e2u \u00c1, chia s\u1ebb kh\u00e9o l\u00e9o r\u1eb1ng Tu\u1ea7n l\u1ec5 CX Ch\u00e2u \u00c1 2024 \u0111\u00e3 c\u1ee7ng c\u1ed1 v\u1ecb th\u1ebf l\u00e0 s\u1ef1 ki\u1ec7n &#8220;ph\u1ea3i tham [&#8230;]\n","protected":false},"author":2604,"featured_media":50415,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2293],"tags":[],"class_list":["post-33579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pr-newswire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>TU\u1ea6N L\u1ec4 CX CH\u00c2U \u00c1 2024 H\u1ee8A H\u1eb8N CU\u1ed8C C\u00c1CH M\u1ea0NG TR\u1ea2I NGHI\u1ec6M V\u1edaI NH\u1eeeNG TH\u00d4NG TIN M\u1edaI V\u00c0 \u0110\u1ed4I M\u1edaI T\u1eacP TRUNG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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