{"id":31108,"date":"2024-04-16T13:48:24","date_gmt":"2024-04-16T06:48:24","guid":{"rendered":"https:\/\/saigonbiz.com.vn\/?p=31108"},"modified":"2024-04-16T13:48:24","modified_gmt":"2024-04-16T06:48:24","slug":"generali-viet-nam-cong-ty-bh-dan-dau-ve-doi-moi-sang-tao-va-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/saigonbiz.com\/vn\/generali-viet-nam-cong-ty-bh-dan-dau-ve-doi-moi-sang-tao-va-trai-nghiem-khach-hang\/","title":{"rendered":"Generali Vi\u1ec7t Nam: C\u00f4ng ty BH d\u1eabn \u0111\u1ea7u v\u1ec1 \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n

C\u00f4ng ty TNHH BHNT Generali Vi\u1ec7t Nam (\u201cGenerali Vi\u1ec7t Nam\u201d) l\u1ea7n th\u1ee9 5 \u0111\u01b0\u1ee3c vinh danh t\u1ea1i h\u1ec7 th\u1ed1ng gi\u1ea3i th\u01b0\u1edfng R\u1ed3ng V\u00e0ng (*), c\u00f4ng b\u1ed1 t\u1ea1i Di\u1ec5n \u0111\u00e0n Nh\u1ecbp c\u1ea7u Ph\u00e1t tri\u1ec3n Vi\u1ec7t Nam (Vietnam Connect Forum) 2024 v\u1edbi danh hi\u1ec7u \u201cC\u00f4ng ty b\u1ea3o hi\u1ec3m d\u1eabn \u0111\u1ea7u v\u1ec1 \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i Vi\u1ec7t Nam\u201d.\u00a0<\/strong><\/p>\n\n\n\n

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Generali Vi\u1ec7t Nam \u0111\u01b0\u1ee3c vinh danh trong Top 50 Doanh nghi\u1ec7p FDI ti\u00eau bi\u1ec3u n\u0103m 2023-2024 v\u1edbi nhi\u1ec1u th\u00e0nh t\u1ef1u n\u1ed5i b\u1eadt v\u1ec1 \u0111\u1ed5i m\u1edbi v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1ec1 m\u1ecdi m\u1eb7t.<\/em><\/p>\n\n\n\n

Trong Top 50 Doanh nghi\u1ec7p FDI ti\u00eau bi\u1ec3u n\u0103m 2023-2024 \u0111\u01b0\u1ee3c vinh danh, Generali Vi\u1ec7t Nam \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u1edbi nhi\u1ec1u th\u00e0nh t\u1ef1u n\u1ed5i b\u1eadt v\u1ec1 \u0111\u1ed5i m\u1edbi v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1ec1 m\u1ecdi m\u1eb7t.\u00a0<\/p>\n\n\n\n

B\u00e0 Nguy\u1ec5n Ph\u01b0\u01a1ng Anh, T\u1ed5ng Gi\u00e1m \u0111\u1ed1c Generali Vi\u1ec7t Nam, chia s\u1ebb: \u201cV\u1edbi chi\u1ebfn l\u01b0\u1ee3c kinh doanh tr\u00ean c\u01a1 s\u1edf l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m, ch\u00fang t\u00f4i r\u1ea5t t\u1ef1 h\u00e0o khi ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng to\u00e0n ph\u1ea7n c\u1ee7a kh\u00e1ch h\u00e0ng (R-NPS) c\u1ee7a Generali \u0111\u00e3 d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng 3 n\u0103m li\u00ean ti\u1ebfp (Theo b\u00e1o c\u00e1o c\u1ee7a c\u00f4ng ty t\u01b0 v\u1ea5n Epiphany-RBC). \u0110\u00e2y l\u00e0 th\u00e0nh qu\u1ea3 c\u1ee7a nh\u1eefng n\u1ed7 l\u1ef1c kh\u00f4ng ng\u1eebng v\u00e0 tinh th\u1ea7n c\u1ea7u th\u1ecb, lu\u00f4n l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 d\u1ef1a v\u00e0o \u0111\u00f3 \u0111\u1ec3 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng nh\u1eb1m mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t. Ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c vinh danh t\u1ea1i gi\u1ea3i th\u01b0\u1edfng R\u1ed3ng V\u00e0ng n\u0103m nay s\u1ebd l\u00e0 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 ch\u00fang t\u00f4i kh\u00f4ng ng\u1eebng \u0111\u1ed5i m\u1edbi, s\u00e1ng t\u1ea1o v\u00e0 n\u00e2ng cao h\u01a1n n\u1eefa ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5, th\u1ef1c hi\u1ec7n \u0111\u00fang cam k\u1ebft tr\u1edf th\u00e0nh Ng\u01b0\u1eddi b\u1ea1n Tr\u1ecdn \u0111\u1eddi c\u1ee7a h\u00e0ng tri\u1ec7u gia \u0111\u00ecnh Vi\u1ec7t Nam\u201d.<\/p>\n\n\n\n

Trong nhi\u1ec1u n\u0103m qua, Generali Vi\u1ec7t Nam \u0111\u00e3 tri\u1ec3n khai ri\u00eang ch\u01b0\u01a1ng tr\u00ecnh \u0110o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a Kh\u00e1ch h\u00e0ng (T-NPS) \u0111\u1ec3 kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn v\u00e0 ghi nh\u1eadn ph\u1ea3n h\u1ed3i Kh\u00e1ch h\u00e0ng ngay t\u1eeb khi ph\u00e1t sinh giao d\u1ecbch. \u0110\u00e2y ch\u00ednh l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 th\u1ea5u hi\u1ec3u nhu c\u1ea7u, nguy\u1ec7n v\u1ecdng l\u1eabn nh\u1eefng v\u01b0\u1edbng m\u1eafc c\u1ee7a Kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 gi\u00fap c\u1ea3i thi\u1ec7n r\u00f5 r\u1ec7t \u0111i\u1ec3m s\u1ed1 NPS (c\u1ea3 T-NPS v\u00e0 R-NPS) l\u00ean m\u1ee9c d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng nh\u01b0 hi\u1ec7n nay.<\/p>\n\n\n\n

Generali c\u00f2n \u0111\u1ea7u t\u01b0 m\u1ea1nh v\u00e0o chuy\u1ec3n \u0111\u1ed5i s\u1ed1 gi\u00fap 100% c\u00f4ng t\u00e1c ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u201ckh\u00f4ng gi\u1ea5y\u201d tr\u00ean h\u1ec7 sinh th\u00e1i k\u1ef9 thu\u1eadt s\u1ed1 GenVita, nh\u01b0 Ti\u1ebfp nh\u1eadn H\u1ee3p \u0111\u1ed3ng \u0111i\u1ec7n t\u1eed, Tra c\u1ee9u th\u00f4ng tin H\u1ee3p \u0111\u1ed3ng, Y\u00eau c\u1ea7u quy\u1ec1n l\u1ee3i b\u1ea3o hi\u1ec3m, \u0110\u00f3ng ph\u00ed b\u1ea3o hi\u1ec3m, \u0110i\u1ec1u ch\u1ec9nh th\u00f4ng tin h\u1ee3p \u0111\u1ed3ng, \u0110i\u1ec1u ch\u1ec9nh \u0111\u1ecbnh k\u1ef3 \u0111\u00f3ng ph\u00ed, Y\u00eau c\u1ea7u r\u00fat ti\u1ec1n v.v.\u2026 <\/p>\n\n\n\n

\u0110\u1eb7c bi\u1ec7t d\u1ecbch v\u1ee5 Gi\u1ea3i quy\u1ebft quy\u1ec1n l\u1ee3i b\u1ea3o hi\u1ec3m cho kh\u00e1ch h\u00e0ng c\u0169ng \u0111\u01b0\u1ee3c c\u00f4ng ty c\u1ea3i ti\u1ebfn v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a m\u1ea1nh m\u1ebd. 100% c\u01a1 s\u1edf y t\u1ebf \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i tr\u1ef1c ti\u1ebfp gi\u00fap vi\u1ec7c b\u1ea3o l\u00e3nh vi\u1ec7n ph\u00ed cho kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean thu\u1eadn ti\u1ec7n v\u00e0 nhanh ch\u00f3ng h\u01a1n. Ngo\u00e0i g\u1ee1 b\u1ecf y\u00eau c\u1ea7u n\u1ed9p ch\u1ee9ng t\u1eeb g\u1ed1c b\u1eb1ng gi\u1ea5y, Generali Vi\u1ec7t Nam \u0111\u00e3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh giao d\u1ecbch tr\u1ef1c tuy\u1ebfn, kh\u00e1ch h\u00e0ng ch\u1ec9 m\u1ea5t 2 ph\u00fat \u0111\u1ec3 n\u1ed9p y\u00eau c\u1ea7u, 30 ph\u00fat \u0111\u1ec3 nh\u1eadn ph\u1ea3n h\u1ed3i v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c chi tr\u1ea3 trong 48 gi\u1edd sau khi \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn. \u0110\u1ebfn nay, h\u01a1n 85% kh\u00e1ch h\u00e0ng c\u1ee7a Generali \u0111\u00e3 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 y\u00eau c\u1ea7u gi\u1ea3i quy\u1ebft quy\u1ec1n l\u1ee3i tr\u1ef1c tuy\u1ebfn qua \u1ee9ng d\u1ee5ng GenVita, m\u1ed9t t\u1ef7 l\u1ec7 kh\u00e1 \u1ea5n t\u01b0\u1ee3ng trong ng\u00e0nh b\u1ea3o hi\u1ec3m.<\/p>\n\n\n\n

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C\u0169ng trong n\u0103m 2023, Generali \u0111\u00e3 ti\u00ean phong trong vi\u1ec7c tri\u1ec3n khai \u0111\u1ecbnh danh \u0111i\u1ec7n t\u1eed b\u1eaft bu\u1ed9c e-KYC, gi\u00fap n\u00e2ng cao b\u1ea3o m\u1eadt th\u00f4ng tin c\u00e1 nh\u00e2n, h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m v\u00e0 an to\u00e0n giao d\u1ecbch cho kh\u00e1ch h\u00e0ng. <\/p>\n\n\n\n

C\u00f4ng ty \u0111\u1ed3ng th\u1eddi th\u1ef1c hi\u1ec7n nhi\u1ec1u bi\u1ec7n ph\u00e1p quy\u1ebft li\u1ec7t \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 d\u1ef1 \u00e1n \u201cB1 language – Ng\u00f4n ng\u1eef B1\u201d \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 nh\u00ecn, d\u1ec5 nh\u1edb, d\u1ec5 ch\u1ecbu h\u01a1n khi ti\u1ebfp c\u1eadn v\u1edbi b\u1ea3o hi\u1ec3m. Sau 3 n\u0103m b\u1ec1n b\u1ec9, th\u00e0nh qu\u1ea3 c\u1ee7a Generali Vi\u1ec7t Nam l\u00e0 100% t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c l\u00e0m m\u1edbi (h\u01a1n 192 th\u01b0 t\u1eeb, v\u0103n b\u1ea3n, \u1ea5n ph\u1ea9m b\u1ea3o hi\u1ec3m, 224 lo\u1ea1i th\u01b0 t\u00edn \u0111i\u1ec7n t\u1eed v\u00e0 2 b\u1ed9 \u0111i\u1ec1u kho\u1ea3n h\u1ee3p \u0111\u1ed3ng) \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn to\u00e0n di\u1ec7n v\u1ec1 n\u1ed9i dung l\u1eabn h\u00ecnh th\u1ee9c. Nh\u1eefng con s\u1ed1 kh\u00f4ng ch\u1ec9 n\u00f3i l\u00ean n\u1ed7 l\u1ef1c \u0111\u01a1n gi\u1ea3n h\u00f3a ng\u00f4n ng\u1eef b\u1ea3o hi\u1ec3m m\u00e0 c\u00f2n kh\u1eb3ng \u0111\u1ecbnh \u0111\u00f3ng g\u00f3p c\u1ee7a Generali Vi\u1ec7t Nam trong h\u00e0nh tr\u00ecnh minh b\u1ea1ch h\u00f3a b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd.<\/p>\n\n\n\n

(*) Gi\u1ea3i th\u01b0\u1edfng R\u1ed3ng V\u00e0ng l\u00e0 gi\u1ea3i th\u01b0\u1edfng th\u01b0\u1eddng ni\u00ean do B\u1ed9 Ngo\u1ea1i giao, T\u1ea1p ch\u00ed Kinh t\u1ebf Vi\u1ec7t Nam \u2013 VNEconomy \u2013 Vietnam Economic Times v\u00e0 U\u1ef7 ban Nh\u00e2n d\u00e2n Th\u00e0nh ph\u1ed1 H\u1ea3i Ph\u00f2ng ph\u1ed1i h\u1ee3p t\u1ed5 ch\u1ee9c nh\u1eb1m b\u00ecnh ch\u1ecdn v\u00e0 trao t\u1eb7ng v\u1edbi m\u1ee5c \u0111\u1ecbch t\u00f4n vinh c\u00e1c doanh nghi\u1ec7p FDI ti\u00ean phong \u0111\u1ed5i m\u1edbi, s\u00e1ng t\u1ea1o, chuy\u1ec3n \u0111\u1ed5i xanh, \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 s\u1ed1 trong quy tr\u00ecnh s\u1ea3n xu\u1ea5t, kinh doanh v\u00e0 qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

C\u00f4ng ty TNHH BHNT Generali Vi\u1ec7t Nam (\u201cGenerali Vi\u1ec7t Nam\u201d) l\u1ea7n th\u1ee9 5 \u0111\u01b0\u1ee3c vinh danh t\u1ea1i h\u1ec7 th\u1ed1ng gi\u1ea3i th\u01b0\u1edfng R\u1ed3ng V\u00e0ng (*), c\u00f4ng b\u1ed1 t\u1ea1i Di\u1ec5n \u0111\u00e0n Nh\u1ecbp c\u1ea7u Ph\u00e1t tri\u1ec3n Vi\u1ec7t Nam (Vietnam Connect Forum) 2024 v\u1edbi danh hi\u1ec7u \u201cC\u00f4ng ty b\u1ea3o hi\u1ec3m d\u1eabn \u0111\u1ea7u v\u1ec1 \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o v\u00e0 tr\u1ea3i […]\n","protected":false},"author":3841,"featured_media":31109,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[3043],"tags":[],"class_list":["post-31108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-te"],"yoast_head":"\nGenerali Vi\u1ec7t Nam: C\u00f4ng ty BH d\u1eabn \u0111\u1ea7u v\u1ec1 \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saigonbiz.com\/vn\/generali-viet-nam-cong-ty-bh-dan-dau-ve-doi-moi-sang-tao-va-trai-nghiem-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Generali Vi\u1ec7t Nam: C\u00f4ng ty BH d\u1eabn \u0111\u1ea7u v\u1ec1 \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" \/>\n<meta property=\"og:description\" content=\"C\u00f4ng ty TNHH BHNT Generali Vi\u1ec7t Nam (\u201cGenerali Vi\u1ec7t Nam\u201d) l\u1ea7n th\u1ee9 5 \u0111\u01b0\u1ee3c vinh danh t\u1ea1i h\u1ec7 th\u1ed1ng gi\u1ea3i th\u01b0\u1edfng R\u1ed3ng V\u00e0ng (\" \/>\n<meta property=\"og:url\" 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