{"id":25388,"date":"2023-09-23T10:55:00","date_gmt":"2023-09-23T03:55:00","guid":{"rendered":"https:\/\/saigonbiz.com.vn\/?p=25388"},"modified":"2023-11-11T10:56:58","modified_gmt":"2023-11-11T03:56:58","slug":"mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023","status":"publish","type":"post","link":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/","title":{"rendered":"‘M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng’ gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023"},"content":{"rendered":"

\u201cB\u1ed9 gi\u1ea3i ph\u00e1p M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d c\u1ee7a VNPT \u0111\u00e3 xu\u1ea5t s\u1eafc gi\u00e0nh chi\u1ebfn th\u1eafng t\u1ea1i h\u1ea1ng m\u1ee5c Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (Customer Experience) c\u1ee7a Gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023 do Di\u1ec5n \u0111\u00e0n TM Forum t\u1ed5 ch\u1ee9c.<\/p>\n

C\u1ee5 th\u1ec3, v\u01b0\u1ee3t qua h\u01a1n 200 b\u00e0i d\u1ef1 thi \u0111\u1ebfn t\u1eeb h\u01a1n 70 c\u00f4ng ty, doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c tr\u00ean th\u1ebf gi\u1edbi, sau 03 v\u00f2ng x\u00e9t tuy\u1ec3n v\u1edbi nhi\u1ec1u ti\u00eau ch\u00ed kh\u1eaft khe, \u201cB\u1ed9 gi\u1ea3i ph\u00e1p M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d c\u1ee7a VNPT \u0111\u00e3 \u0111\u01b0\u1ee3c vinh danh t\u1ea1i h\u1ea1ng m\u1ee5c Excellence in Customer Experience c\u1ee7a Excellence Awards 2023 v\u1eeba \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c trong khu\u00f4n kh\u1ed5 s\u1ef1 ki\u1ec7n Digital Transformation World di\u1ec5n ra t\u1ea1i Copenhagen, \u0110an M\u1ea1ch.<\/p>\n

\"\"<\/p>\n

Vi\u1ec7c \u0111\u01b0\u1ee3c vinh danh t\u1ea1i Excellence Awards 2023 cho th\u1ea5y th\u00e0nh qu\u1ea3 n\u1ed7 l\u1ef1c kh\u00f4ng ng\u1eebng c\u1ee7a VNPT trong vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng khi l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m, g\u1eafn l\u1ee3i \u00edch v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a T\u1eadp \u0111o\u00e0n.<\/p>\n

\u0110\u01b0\u1ee3c bi\u1ebft, \u0111\u1ec3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, VNPT \u0111\u00e3 tham kh\u1ea3o nhi\u1ec1u c\u00f4ng ngh\u1ec7 nh\u01b0 Bigdata, datalake, \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 AI l\u01b0u tr\u1eef, thu th\u1eadp d\u1eef li\u1ec7u ph\u1ee5c v\u1ee5 cho vi\u1ec7c nghi\u00ean c\u1ee9u h\u00e0nh vi, d\u1ef1 b\u00e1o nhu c\u1ea7u… \u0111\u1ec3 t\u1eebng b\u01b0\u1edbc mang \u0111\u1ebfn th\u1ecb tr\u01b0\u1eddng m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch.<\/p>\n

Excellence Awards l\u00e0 m\u1ed9t gi\u1ea3i th\u01b0\u1edfng \u0111\u01b0\u1ee3c Di\u1ec5n \u0111\u00e0n TM Forum t\u1ed5 ch\u1ee9c th\u01b0\u1eddng ni\u00ean v\u1edbi m\u1ee5c \u0111\u00edch c\u00f4ng nh\u1eadn v\u00e0 vinh danh c\u00e1c c\u00f4ng ty c\u00f3 nh\u1eefng th\u00e0nh t\u1ef1u xu\u1ea5t s\u1eafc trong ng\u00e0nh vi\u1ec5n th\u00f4ng v\u00e0 chuy\u1ec3n \u0111\u1ed5i s\u1ed1. \u0110\u00e2y l\u00e0 gi\u1ea3i th\u01b0\u1edfng uy t\u00edn do TM Forum t\u1ed5 ch\u1ee9c th\u01b0\u1eddng ni\u00ean t\u1eeb n\u0103m 2007.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cB\u1ed9 gi\u1ea3i ph\u00e1p M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d c\u1ee7a VNPT \u0111\u00e3 xu\u1ea5t s\u1eafc gi\u00e0nh chi\u1ebfn th\u1eafng t\u1ea1i h\u1ea1ng m\u1ee5c Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (Customer Experience) c\u1ee7a Gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023 do Di\u1ec5n \u0111\u00e0n TM Forum t\u1ed5 ch\u1ee9c. C\u1ee5 th\u1ec3, v\u01b0\u1ee3t qua h\u01a1n 200 b\u00e0i d\u1ef1 thi \u0111\u1ebfn t\u1eeb h\u01a1n 70 c\u00f4ng […]\n","protected":false},"author":2358,"featured_media":25390,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[3045],"tags":[2909,2368,1317],"class_list":["post-25388","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-nghe","tag-excellence-awards","tag-trai-nghiem-khach-hang","tag-vnpt"],"yoast_head":"\n'M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng' gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"'M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng' gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023\" \/>\n<meta property=\"og:description\" content=\"\u201cB\u1ed9 gi\u1ea3i ph\u00e1p M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d c\u1ee7a VNPT \u0111\u00e3 xu\u1ea5t s\u1eafc gi\u00e0nh chi\u1ebfn th\u1eafng t\u1ea1i h\u1ea1ng m\u1ee5c\" \/>\n<meta property=\"og:url\" content=\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"C\u1ed9ng \u0111\u1ed3ng SaigonBiz\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SaigonbizGroup\" \/>\n<meta property=\"article:author\" content=\"fb.com\/phamleminhdinh\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-23T03:55:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-11T03:56:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1796\" \/>\n\t<meta property=\"og:image:height\" content=\"1002\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"T\u1ea7n Minh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"T\u1ea7n Minh\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/\"},\"author\":{\"name\":\"T\u1ea7n Minh\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/#\/schema\/person\/446665461524a52b4e5c21c0b965c3c5\"},\"headline\":\"‘M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng’ gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023\",\"datePublished\":\"2023-09-23T03:55:00+00:00\",\"dateModified\":\"2023-11-11T03:56:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/\"},\"wordCount\":439,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/#organization\"},\"image\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg\",\"keywords\":[\"Excellence Awards\",\"tra\u0309i nghi\u00ea\u0323m kha\u0301ch ha\u0300ng\",\"VNPT\"],\"articleSection\":[\"C\u00f4ng ngh\u1ec7\"],\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/\",\"url\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/\",\"name\":\"'M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng' gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023\",\"isPartOf\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg\",\"datePublished\":\"2023-09-23T03:55:00+00:00\",\"dateModified\":\"2023-11-11T03:56:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#primaryimage\",\"url\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg\",\"contentUrl\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg\",\"width\":1796,\"height\":1002},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Trang ch\u1ee7\",\"item\":\"https:\/\/saigonbiz.com\/vn\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"‘M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng’ gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/#website\",\"url\":\"https:\/\/saigonbiz.com\/vn\/\",\"name\":\"C\u1ed9ng \u0111\u1ed3ng SaigonBiz\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/saigonbiz.com\/vn\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"vi\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/#organization\",\"name\":\"C\u1ed9ng \u0111\u1ed3ng SaigonBiz\",\"url\":\"https:\/\/saigonbiz.com\/vn\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/cropped-c2adea16-1c71-4315-8801-803a8d237e2a_removalai_preview.png\",\"contentUrl\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/cropped-c2adea16-1c71-4315-8801-803a8d237e2a_removalai_preview.png\",\"width\":512,\"height\":512,\"caption\":\"C\u1ed9ng \u0111\u1ed3ng SaigonBiz\"},\"image\":{\"@id\":\"https:\/\/saigonbiz.com\/vn\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SaigonbizGroup\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/#\/schema\/person\/446665461524a52b4e5c21c0b965c3c5\",\"name\":\"T\u1ea7n Minh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/logo-2025-1.png\",\"url\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/logo-2025-1.png\",\"contentUrl\":\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/logo-2025-1.png\",\"caption\":\"T\u1ea7n Minh\"},\"sameAs\":[\"fb.com\/phamleminhdinh\"],\"url\":\"https:\/\/saigonbiz.com\/vn\/profile\/dinh-pham\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"'M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng' gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/","og_locale":"vi_VN","og_type":"article","og_title":"'M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng' gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023","og_description":"\u201cB\u1ed9 gi\u1ea3i ph\u00e1p M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d c\u1ee7a VNPT \u0111\u00e3 xu\u1ea5t s\u1eafc gi\u00e0nh chi\u1ebfn th\u1eafng t\u1ea1i h\u1ea1ng m\u1ee5c","og_url":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/","og_site_name":"C\u1ed9ng \u0111\u1ed3ng SaigonBiz","article_publisher":"https:\/\/www.facebook.com\/SaigonbizGroup","article_author":"fb.com\/phamleminhdinh","article_published_time":"2023-09-23T03:55:00+00:00","article_modified_time":"2023-11-11T03:56:58+00:00","og_image":[{"width":1796,"height":1002,"url":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg","type":"image\/jpeg"}],"author":"T\u1ea7n Minh","twitter_card":"summary_large_image","twitter_misc":{"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi":"T\u1ea7n Minh","\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"2 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#article","isPartOf":{"@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/"},"author":{"name":"T\u1ea7n Minh","@id":"https:\/\/saigonbiz.com\/vn\/#\/schema\/person\/446665461524a52b4e5c21c0b965c3c5"},"headline":"‘M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng’ gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023","datePublished":"2023-09-23T03:55:00+00:00","dateModified":"2023-11-11T03:56:58+00:00","mainEntityOfPage":{"@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/"},"wordCount":439,"commentCount":0,"publisher":{"@id":"https:\/\/saigonbiz.com\/vn\/#organization"},"image":{"@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#primaryimage"},"thumbnailUrl":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg","keywords":["Excellence Awards","tra\u0309i nghi\u00ea\u0323m kha\u0301ch ha\u0300ng","VNPT"],"articleSection":["C\u00f4ng ngh\u1ec7"],"inLanguage":"vi","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/","url":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/","name":"'M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng' gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023","isPartOf":{"@id":"https:\/\/saigonbiz.com\/vn\/#website"},"primaryImageOfPage":{"@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#primaryimage"},"image":{"@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#primaryimage"},"thumbnailUrl":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg","datePublished":"2023-09-23T03:55:00+00:00","dateModified":"2023-11-11T03:56:58+00:00","breadcrumb":{"@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/"]}]},{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#primaryimage","url":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg","contentUrl":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/09\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023-1.jpg","width":1796,"height":1002},{"@type":"BreadcrumbList","@id":"https:\/\/saigonbiz.com\/vn\/mo-hinh-chuyen-doi-trai-nghiem-khach-hang-giup-vnpt-gianh-giai-thuong-excellence-awards-2023\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Trang ch\u1ee7","item":"https:\/\/saigonbiz.com\/vn\/"},{"@type":"ListItem","position":2,"name":"‘M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng’ gi\u00fap VNPT gi\u00e0nh gi\u1ea3i th\u01b0\u1edfng Excellence Awards 2023"}]},{"@type":"WebSite","@id":"https:\/\/saigonbiz.com\/vn\/#website","url":"https:\/\/saigonbiz.com\/vn\/","name":"C\u1ed9ng \u0111\u1ed3ng SaigonBiz","description":"","publisher":{"@id":"https:\/\/saigonbiz.com\/vn\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/saigonbiz.com\/vn\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"vi"},{"@type":"Organization","@id":"https:\/\/saigonbiz.com\/vn\/#organization","name":"C\u1ed9ng \u0111\u1ed3ng SaigonBiz","url":"https:\/\/saigonbiz.com\/vn\/","logo":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/saigonbiz.com\/vn\/#\/schema\/logo\/image\/","url":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/cropped-c2adea16-1c71-4315-8801-803a8d237e2a_removalai_preview.png","contentUrl":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/cropped-c2adea16-1c71-4315-8801-803a8d237e2a_removalai_preview.png","width":512,"height":512,"caption":"C\u1ed9ng \u0111\u1ed3ng SaigonBiz"},"image":{"@id":"https:\/\/saigonbiz.com\/vn\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SaigonbizGroup"]},{"@type":"Person","@id":"https:\/\/saigonbiz.com\/vn\/#\/schema\/person\/446665461524a52b4e5c21c0b965c3c5","name":"T\u1ea7n Minh","image":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/logo-2025-1.png","url":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/logo-2025-1.png","contentUrl":"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2025\/11\/logo-2025-1.png","caption":"T\u1ea7n Minh"},"sameAs":["fb.com\/phamleminhdinh"],"url":"https:\/\/saigonbiz.com\/vn\/profile\/dinh-pham\/"}]}},"_links":{"self":[{"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/posts\/25388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/users\/2358"}],"replies":[{"embeddable":true,"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/comments?post=25388"}],"version-history":[{"count":1,"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/posts\/25388\/revisions"}],"predecessor-version":[{"id":25391,"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/posts\/25388\/revisions\/25391"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/media\/25390"}],"wp:attachment":[{"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/media?parent=25388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/categories?post=25388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/saigonbiz.com\/vn\/wp-json\/wp\/v2\/tags?post=25388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}