{"id":20222,"date":"2023-03-24T10:05:50","date_gmt":"2023-03-24T03:05:50","guid":{"rendered":"https:\/\/saigonbiz.com.vn\/?p=20222"},"modified":"2023-03-24T10:05:51","modified_gmt":"2023-03-24T03:05:51","slug":"day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/saigonbiz.com\/vn\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang\/","title":{"rendered":"\u0110\u1ea9y m\u1ea1nh \u1ee9ng d\u1ee5ng AI trong chi\u1ebfn l\u01b0\u1ee3c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n<p>\u0110\u00f3 l\u00e0 chia s\u1ebb c\u1ee7a \u00f4ng L\u00ea H\u1ed3ng Vi\u1ec7t &#8211; T\u1ed5ng gi\u00e1m \u0111\u1ed1c FPT Smart Cloud, khi cho r\u1eb1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai c\u00f3 d\u1ea5u \u1ea5n \u0111\u1eadm n\u00e9t c\u1ee7a c\u00f4ng ngh\u1ec7 m\u1edbi, \u0111\u1eb7c bi\u1ec7t l\u00e0 Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o.<\/p>\n\n\n\n<p>Theo \u0111\u00f3, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ee9ng \u0111\u1ea7u trong s\u1ed1 c\u00e1c \u01b0u ti\u00ean chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a doanh nghi\u1ec7p, gi\u00fap 94% kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p quay tr\u1edf l\u1ea1i \u0111\u1ec3 giao d\u1ecbch l\u1ea7n th\u1ee9 hai, gi\u00fap t\u0103ng t\u1edbi 15% t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i b\u00e1n h\u00e0ng.<\/p>\n\n\n\n<p>&#8220;V\u1edbi vi\u1ec7c \u1ee9ng d\u1ee5ng AI, doanh nghi\u1ec7p c\u00f3 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd nh\u1eb1m t\u1ef1 \u0111\u1ed9ng h\u00f3a, t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t, ph\u00e2n t\u00edch s\u00e2u c\u0169ng nh\u01b0 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 n\u00e2ng t\u1ea7m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh, \u0111a \u0111i\u1ec3m ch\u1ea1m\u201d, \u00f4ng Vi\u1ec7t nh\u1ea5n m\u1ea1nh.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/saigonbiz.com.vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1-1024x683.jpg\" alt=\"\" class=\"wp-image-20224\" srcset=\"https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1-1024x683.jpg 1024w, https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1-300x200.jpg 300w, https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1-768x512.jpg 768w, https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1-1536x1024.jpg 1536w, https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1-696x464.jpg 696w, https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1-1068x712.jpg 1068w, https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1-630x420.jpg 630w, https:\/\/saigonbiz.com\/vn\/wp-content\/uploads\/2023\/03\/day-manh-ung-dung-ai-trong-chien-luoc-nang-cao-trai-nghiem-khach-hang-1.jpg 1773w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u0110\u1ed3ng h\u00e0nh cho \u00fd ki\u1ebfn n\u00e0y, b\u00e0 \u0110\u00e0o Thi\u00ean H\u01b0\u01a1ng &#8211; Ph\u00f3 T\u1ed5ng Gi\u00e1m \u0111\u1ed1c B\u1ed9 ph\u1eadn T\u01b0 v\u1ea5n Chi\u1ebfn l\u01b0\u1ee3c EY-Parthenon kh\u1eb3ng \u0111\u1ecbnh, s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00f4ng ngh\u1ec7 v\u00e0 AI, chi\u1ebfn l\u01b0\u1ee3c l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m \u0111\u00e3 tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p>\n\n\n\n<p>&#8220;Nh\u1eefng c\u00f4ng ngh\u1ec7 AI m\u1edbi nh\u1ea5t nh\u01b0 chatbot th\u00f4ng minh, tr\u1ee3 l\u00fd \u1ea3o voicebot hai chi\u1ec1u, conversational commerce (th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed tr\u00ean n\u1ec1n t\u1ea3ng di \u0111\u1ed9ng c\u00f3 t\u00edch h\u1ee3p kh\u1ea3 n\u0103ng trao \u0111\u1ed5i gi\u1eefa ng\u01b0\u1eddi b\u00e1n &#8211; ng\u01b0\u1eddi mua) \u0111\u00e3 gi\u00fap ch\u00fang t\u00f4i t\u1ef1 \u0111\u1ed9ng h\u00f3a to\u00e0n di\u1ec7n c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng, mang l\u1ea1i hi\u1ec7u qu\u1ea3 t\u00edch c\u1ef1c cho c\u1ea3 ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i v\u00e0 \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&#8221;, b\u00e0 H\u01b0\u01a1ng cho bi\u1ebft.<\/p>\n\n\n\n<p>V\u1ec1 ph\u00eda FPT, vi\u1ec7c \u1ee9ng d\u1ee5ng AI v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 c\u0169ng \u0111\u00e3 \u0111\u01b0\u1ee3c nghi\u00ean c\u1ee9u \u0111\u01b0a ra v\u1edbi nhi\u1ec1u c\u1ea3i ti\u1ebfn. \u0110i\u1ec3n h\u00ecnh nh\u01b0 FPT AI Enhance &#8211; Gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng AI, \u0111\u00e3 v\u00e0 \u0111ang t\u1eebng b\u01b0\u1edbc gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao hi\u1ec7u su\u1ea5t v\u1eadn h\u00e0nh, t\u0103ng s\u1ef1 \u0111\u1ed9t ph\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n\n\n\n<p>V\u1edbi d\u1ef1 \u0111o\u00e1n t\u01b0\u01a1ng lai c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 \u0111a k\u00eanh, \u0111a \u0111i\u1ec3m ch\u1ea1m, cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ee9c th\u00ec, nh\u1eefng c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0 AI \u0111\u01b0\u1ee3c xem l\u00e0 chi\u1ebfn l\u01b0\u1ee3c kh\u00f4ng th\u1ec3 thi\u1ebfu m\u00e0 doanh nghi\u1ec7p c\u1ea7n c\u00f3 \u0111\u1ec3 t\u0103ng s\u1ef1 c\u1ea1nh tranh, \u0111\u1ed3ng th\u1eddi \u0111\u1ecbnh h\u00ecnh b\u1ee9c tranh cho d\u1ecbch v\u1ee5 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng v\u00ec ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u00f3 l\u00e0 chia s\u1ebb c\u1ee7a \u00f4ng L\u00ea H\u1ed3ng Vi\u1ec7t &#8211; T\u1ed5ng gi\u00e1m \u0111\u1ed1c FPT Smart Cloud, khi cho r\u1eb1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai c\u00f3 d\u1ea5u \u1ea5n \u0111\u1eadm n\u00e9t c\u1ee7a c\u00f4ng ngh\u1ec7 m\u1edbi, \u0111\u1eb7c bi\u1ec7t l\u00e0 Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o. Theo \u0111\u00f3, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7n \u0111\u1ee9ng \u0111\u1ea7u trong s\u1ed1 c\u00e1c \u01b0u [&#8230;]\n","protected":false},"author":2358,"featured_media":47255,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[2368,2367],"class_list":["post-20222","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-doi-song","tag-trai-nghiem-khach-hang","tag-tri-tue-nhan-tao"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.6 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u0110\u1ea9y m\u1ea1nh \u1ee9ng d\u1ee5ng AI trong chi\u1ebfn l\u01b0\u1ee3c 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